Resales & Staircasing Officer

4Recruitment Services are seeking  a Resales & Staircasing Officer to work for a housing association based in South East London.

The post holder will  support resales and staircasing initiatives, ensure compliance with relevant legislation, government guidance and lease compliance. You will ensure all income and related targets are exceeded, and to provide consistent excellent customer service to our residents at all stages of the journey.

Working hours are Monday to Friday, 9am – 5pm. The client allows hybrid working, 2 days in the office.

DUTIES AND RESPONSIBILITIES INCLUDE:

• Build an excellent working relationship with other teams across Peabody to ensure a collaborative approach to marketing and selling our homes.
• Arrange resale appointments between leaseholders and buyers. Conducting viewings where necessary, ensuring that a first-class customer journey is maintained throughout the sales process.
• Oversee London Living Rent and Rent to Buy product after AST sign off, ensuring regular communications with residents and adherence to product policy.
• Take buyers through the application and sales reservation process and ensure that we allocate in accordance with the Capital Funding Guide on all Shared Ownership sales with the support of the Senior Post Sales Executive.
• Instruct Solicitors on sales in line with the sales procedures and manage the sale through to completion within the set target timescale.

ESSENTIAL REQUIREMENTS INCLUDE:

• Must have experience with resale, lease compliance and relevant legislations with outstanding customer service. 
• An understanding of the property market, resales and staircasing processes, legislation, and particularly the Consumer Code.
• An understanding of the affordable housing sector, Local Authority and HCA requirements.
• Maintain buyers records through effective and consistent data management.

What we offer:

• 24 hour one on one specialist consultant based within your geographical area
• 4Recruitment Services Employee Benefits Programme
• Our own dedicated payroll support ensuring you get the full benefits of your payment

Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.

To discuss this vacancy in further detail or any other vacancies , please contact our Team on or email  .