Rent Advisor

Do you want to join an Income team with a diverse range of responsibilities and a shared goal to deliver service excellence for our customers?

Fairhive is a non-profit affordable housing provider with ambition. We already provide affordable housing to more than 20,000 people in our community and are striving to do more.

Our Income team is essential to the smooth running of our business. Whether they are monitoring rent accounts, supporting residents to pay their rent or visiting in our communities, our team keep the customer at the heart of our organisation.

About the role

We are looking for a customer focussed Rent Advisor to join our team and to help us achieve our social mission

On the Job you will:

• Monitor rent accounts in arrears, supporting our residents to pay their rent and taking action where there are breaches
• Work with other teams within Fairhive to maximise our residents income and develop relationships with external partners and local authorities
• Maintain an excellent landlord relationship, ensuring high priority is given to customer service

About You

We’re looking for someone who enjoys connecting with a diverse range of people and who understands the importance of delivering an efficient and effective service to all our customers.

For this role you will need:

• Experience of working in social housing
• Good customer service and organisational skills
• Minimum of 5 GCSE’s at grade C or above (or equivalent including Maths and English)

You will ideally have skills and attributes that include:

• good communication skills,
• the ability to work as a part of a multi-disciplined team,
• good time management skills
• practical problem solving skills

If you’re open minded, compassionate and want to learn more about a career in our Income team, we’d love to hear from you!

Benefits include

• 28 days holiday plus Bank Holidays (pro rata for part time)
• Discretionary performance related payment
• Contributory pension scheme
• Flexible working
• Health Cash Plan
• Workplace Options Employee Assistance Programme
• Employee discount scheme

E&D Commitment
Our Vision and Values express our commitment to becoming a leader in our field, providing quality affordable homes and investing in Aylesbury and our surrounding areas’ diverse communities. As part of our continued commitment to our workforce accurately reflecting the community we represent, we welcome applicants from ethnic minority backgrounds, and applicants who have status as an individual with a physical or mental disability, as part of our ongoing commitment to Equality and Diversity. We are a Disability Confident Leader 

Closing date: 21st May 2024 - until 1pm 
Interview date: TBC

All applications for this role will be reviewed on a continuous basis. As such, should a suitable candidate apply before the closing date, interviews and offers may take place before this date.