Removals Operations Assistant

We are recruiting for one of the largest European relocation specialists in the UK. Their reach is unparalleled with an estimated 260 trips departing by road on an annual basis. They are also specialists in relocation by shipping and air and make seemingly impossible tasks a reality for their clients.

They work to the highest standards in all areas of their operations and are proud to have been accredited to ISO 9001 and ISO 14001 standards.

They are now looking for an Operations Assistant to join their busy team based in Kent.

They are looking for someone to assist the senior management team with their duties. You will need to be a good all-rounder, capable of taking on and completing a wide variety of tasks, and be dynamic, articulate, and confident in taking on this role.

Reporting jointly to two Directors, this role will require frequent contact with all parts of the business and with multiple external agencies and suppliers. The ideal candidate will be highly motivated, be adaptable, be self-sufficient, be willing to learn new skills, have a keen eye for detail, and will always get the job finished to a high standard, working without direct supervision.

The range of tasks required of this role will encompass everything from basic administration to industry-specific and legally-governed assignments, and will require the successful candidate to be completely flexible in their workload.

You must be able to demonstrate relevant experience and skills to be considered for this role. Successful candidates will have worked in a busy office environment alongside numerous teams delivering multiple different aspects of the overall business activity.

Role and Responsibilities:

• Assist colleagues with their own tasks, where necessary providing cover for them during absence. This will principally relate to Operations, Customer Management and Customs & Excise matters, for which full training will be provided.
• Be confident dealing with customers, negotiating mutually acceptable outcomes and solutions.
• Deal with existing and new suppliers as required. Be confident in negotiating optimum price and service levels. Raise purchase orders.
• Provide HR Assistance to the senior management team across the full spectrum of HR activity.
• Arrange and assist with compliance reviews and internal/external audits, and address action points arising from those.
• Health and Safety Management.
• Review and update of key documentation (Risk Assessments, etc)
• Provide a PA function to the Directors.

Skills and Attributes:

• Good general education. Knowledge of Spanish, or other European languages, an advantage but not essential.
• Proven track record of delivering great customer service and administration skills.
• Good communication skills through e-mail, phone and in person.
• Confident, outgoing, able to interact with colleagues at all levels.
• An ability to tackle tasks which you haven’t faced before, research options and solutions and deliver against requirements.
• Excellent timekeeping and diary management.
• You will ideally have worked in a similar role, ideally in the relocation/transport/ logistics sector, but a willingness to learn and develop yourself is more important.

Benefits Include:

• 28 days holiday (pro-rata) including statutory days
• Cycle to Work Scheme
• Auto-enrolment Pension Scheme
• Free on-site Parking