Remote Support Engineer

Remote Support Engineer

Our client, one of the world’s leading engineering companies, based in Wymondham are currently seeking a Remote Support Engineer, to join their growing team.

This is a fantastic opportunity to work for a forward thinking, prestigious organisation who will develop and encourage the right committed individual, to achieve the very highest levels within their career.

Are you looking for an onshore, non-shift role in the electrical industry?

Are you a strong communicator with technical expertise and excellent problem-solving skills?

If so, this could be the role for you!

As the Remote Support engineer, you will diagnose and resolve some issues, avoiding unnecessary trips for the overseas team.

The Remote Support Engineer role includes the following:

• Providing Technical Support: Responding to inquiries and troubleshooting technical issues reported by customers. This can involve diagnosing software, components issue and providing solutions remotely.
• Remote Support: Assisting users with remote application access, configuration settings, and remote software installations.
• Documentation and Knowledge Sharing: Documenting support activities, troubleshooting procedures, and solutions in knowledge bases or ticketing systems to facilitate future reference and knowledge sharing within the team or organization.
• User Training and Education: Providing user training and guidance on our clients equipment.
• Escalation and Collaboration: Collaborating with other teams or third-party providers to escalate and resolve complex issues that cannot be resolved remotely, ensuring timely resolution and minimal disruption to operations.
• Customer Communication: Communicating with end-users or customers in a professional and courteous manner, providing updates, explanations, and guidance throughout the support process to ensure a positive customer experience.

Key Requirements:

• Technical expertise and problem-solving skills
• Strong knowledge of 3-phase power systems
• Customer service orientation to effectively support users and maintain reliability in a remote environment.
• Must have a minimum of a NVQ Level 3 Electrical Engineering
• Strong knowledge of electrical equipment
• Strong communication skills as you will be collaborating with all departments.

Training will be provided in house.

Benefits:

• Electric car scheme
• Health cash plan from Bupa
• Flexible working
• 25 day holiday
• Pension scheme
• Bonus scheme
• Employee assistance programme

For further details regarding this exciting opportunity, please forward a copy of your CV today!

Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive I’m afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward.

If we can take your application further, we will of course be in touch.

Todd Hayes is acting as an Employment Business in relation to this vacancy.

Todd Hayes Ltd