Rehabilitation Consultant

Primary Details

The opportunity

Our rehabilitation team has a new exiting opportunity. The main purpose of the role will be to provide effective administration of Europe rehabilitation services ensuring they are in line with QBE policies and procedures and meet the needs of internal and external stakeholders. You will work with panel providers and partners to contribute to effective supplier management while assisting with delivery of all rehabilitation services to maximize customer satisfaction.

Your new role

• Adhere to all relevant internal policies and procedures as well as the Clinical Governance
  process to provide a compliant rehabilitation service
•  Undertake Internal and External Audit activities in line with requirements of the business
• Maintain accurate data collection on Claims Center in order to provide clear evidence of costs
  and savings
• Manage the audit plan for suppliers and partners and provide relevant and accurate
  information to the Rehabilitation Manager
• Liaise with Underwriters and Risk Managers to identify QBE policyholder’s service
  requirements
• Meet with policy holders and attend stakeholder meetings as required to promote, embed and
  review QBE rehabilitation services
• Work closely with claims to deliver value added rehabilitation services via excellent
  communication, day to day case management and training
• Work with panel providers and partners to contribute to effective supplier management
•  Manage a varied caseload working with claims staff, panel providers and defendant/claimant
  lawyers to ensure effective administration
• Monitor referrals to ensure the prompt, timely and effective handling of cases across a class
  of business
• Monitor fee structure to ensure cost effective service
• Ongoing involvement in and contribution to business projects and product development in
  order to improve the service offering of the team

About you

• Must have a health qualification recognised by the HCPC (for example such as registered nurse, occupational therapist, physiotherapist)

• Excellent communication skills, both written and verbal and strong interpersonal skills to establish a rapport with stakeholders and customers
• Solid organisation, administrative and teamwork skills to be able to collaborate with other team members and stakeholders.
• An ability to work under pressure and manage your time effectively to enable effective oversight of a clinical caseload along with other role duties
• Strong IT skills and a positive and flexible approach to work.

Why QBE? At My Best

At QBE, we want our people to feel rewarded and inspired to perform at their best, that’s why we have created “At My Best”. It’s our connection, our way of showing we have your back. We understand that one size doesn’t fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It’s in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA - because we know it’s not just what we do that matters, it’s how we do it that makes the difference.  In addition to this, we also offer flexible parental leave for both parents and have several employee network groups that support and empower our diverse workforce.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today's workforce. QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation.

Some of the award’s QBE are proud to have won, been a finalist for, and shortlisted for include; 

Employer of the Year 2022 Winner – Insurance Insider

British Claims Awards 2022 Winner - InsurTech Award 

Insurance Times Claims Excellence Awards 2022 Winner - Claims Product Solution of the Year 

Working Families Best Practice Awards 2021 Finalist for: Best COVID-19 Response  

Insurance Post British Insurance Awards 2022 Shortlisted for: Best Customer Care, Diversity & Inclusion Initiative of the Year 2022, Specialist Insurer of the Year (for Construction), General Insurer of the Year 

We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent

Inclusion of Diversity

We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in.

We know that diversity of thought, background and experience enables better decision making, improves the quality of our delivery and helps us to meet the needs of our customers.