Regional Housing Officer

We are recruiting on behalf of our client who is a social housing provider based in Oxfordshire and they are currently seeking a Housing Officer to join their team.

The role is a 3-4 month temporary position and are offering a well-paid hourly rate. The position is full time (35 hours per week) and offering hybrid working.

The candidate must have a car and an Enhanced DBS as well as experience of rents, ASB and attending court to be considered.

Below is a summary of the role:

• Inspect voids in order to arrange for repairs and decorations for re-letting in line with voids procedure
• Seek referrals from support providers, local Councils and other referring agencies to re-let voids and select new tenants in liaison with support providers or other partners and set up and manage tenant records
• Conduct viewings and sign up new tenancies in line with procedures ensuring residents have signed an appropriate occupancy agreement
• Ensure customers pay weekly rent and service charge and monitor rents and arrears on at least a fortnightly basis, taking action in accordance with policies to recover rent arrears including serving notices and attending court
• Responding to anti-social behaviour complaints and neighbour disputes according to the procedures and providing advice as required
• Ensure all tenancy and housing related records are properly maintained and recorded on Open Housing
• Ensure that lettings standards have been achieved through post works inspection as required and make recommendations for works and prepare detailed specifications as required
• Carry out visits to ensure compliance with tenancy conditions and where appropriate liaise with external professionals in respect of customers’ changing needs including support provider input
• Processing mutual exchange requests and undertaking initial assessments
• Undertake tenancy visits with maintenance staff and support providers to improve living conditions for tenants and support them in sustaining their tenancies
• Ensuring that all information is accurately recorded onto Open Housing and other information systems in use
• Manage the administration and budget of service charges including monitoring service charge income and expenditure and the annual rent and service charge increases
• Ensure accessible health and safety information is available for all fire, gas and electrical appliances in customers’ homes