Regional Field Engineer

We currently have a regional support vacancy for an experienced IT Support Engineer to provide 2nd/3rd line support across several outsourced managed service clients. As a Regional Field Engineer, you will be responsible for providing onsite break/fix support and mid level installs for our customers, as well as providing on site cover at our client sites i.e schools and law firms.

This role will involve a combination of working remotely from home and moderate travel to our client sites around the M25 Fringe (West) i.e Reading/High Wycombe/Basingstoke, and further, depending on requirements.

Your responsibilities as a Regional Field Engineer will be:

• Provide day-to-day support and management of our client’s ICT resources ensuring that there is adequate provision to meet the needs of service stakeholders and users.
• Provide management and support of the client’s core infrastructure, services and data within defined SLA’s to ensure a continuity of service to all users including fault diagnosis, resolution and escalation.
• Deploy end user hardware such as desktops, laptops and tablets, cabling, printers, AV equipment and other peripherals as well as deployment and management of end user software.
• Support IT projects and activities, ensuring that IT systems are reliable and performant at all times.
• Provide additional expertise and bandwidth to existing support staff across multiple sites whilst liaising with Commercial’s Network Operations Centre in Cheltenham.
• Quickly assess, resolve and escalate support issues to meet agreed service levels as well take ownership of more complex support requests.

About you

• Experience of working within enterprise IT environments
• Proven experience of technical project implementation and troubleshooting
• Exceptional customer service and communication skills with an ability to develop and build strong stakeholder relationships
• Attention to detail and a methodical, professional and flexible approach to service delivery including appropriate due diligence, planning, documentation and engagement with clients stakeholders, management, support staff and third parties.
• You will have a keen interest and enthusiasm to learn and develop ever advancing technology
• Able to build and maintain excellent relations with key stakeholders
• Able to work both independently and as part of a team
• Fault analysis and prioritisations skills are required to ensure all issues are resolved based on criticality for all our customers
• The ability to meet contracted SLA’s

Experience of customer facing hands-on support, maintenance and installation with the technologies listed below:

• Windows 10 & 11 Operations Systems
• Desktops, Laptops & Mobile Devices
• Windows Server 2016, 2019 & 2022
• Active Directory, DHCP, DNS, Group Policy, WDS and WSUS
• Exchange, Office 365, Intune
• Anti-virus software (Sophos & Microsoft Defender)
• Backup Technologies (Veeam Backup and Replication, Barracuda)
• TCP/IP, VLAN, switching, routing and firewall configuration, VPNs and WAN environments
• SAN Technologies
• Virtualisation (VMware, Hyper-V)

About us

We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.

Commercial are business transformation specialists. We transform business impacts and experiences by applying original thinking to everyday practices.

We specialise in Managed IT, Smart Technologies, Managed Print Services, Technology, Interiors, Office Supplies, and PPE, Facilities and Workwear.

We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.

We are #commercialbynature.

Benefits

We commit to ensuring all our employees feel truly valued and appreciated for the work that they do, every day. As a member of the Commercial tribe, you will receive the following:

• A base salary of up to £34,500 per annum
• Company car - please note you will be required to hold a full UK driving licence
• A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
• An enhanced family leave package to support you and your growing family
• Life Insurance that offers a payment equivalent to four times your annual salary
• Access to confidential support through our Employee Assistance programme and wellbeing support including a 24-hour GP service and physiotherapy
• Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more

Training and Development

We are committed to offering training and development opportunities for career growth. 86% of our senior managers and 62% of our directors have been promoted within. This role could be a great starting point for someone who is looking to progress their career within an ambitious and growing company.

Diversity & Inclusion

Together, we are committed to attracting, including, inspiring, and developing our teams no matter their background, belief or way of life.

We embrace everyone’s unique perspectives and create a genuine belonging for all.

Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment.

At Commercial, we look to hire the very best people for our roles. We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation. Even if you don’t feel you completely fulfil all the requirements for this vacancy, we still encourage you to apply. It is our commitment to provide equal opportunities for all.

Please visit our website for further information about us and to view our job applicant privacy notice.