Referral, Assessment and Voids Officer

Permanent Referral, Assessment and Voids Officer

Agency Ref: 75347

A values driven and non-profit Supported Housing provider are currently recruiting for a Referral, Assessment and Voids Officer to join their motivated team in South-East London on a Permanent basis.

Location: Lewisham, office based

Hours: Monday to Friday, 9:00am – 5:30pm. Flexitime is available

Salary: Up to £39K per annum

Main responsibilities of the role:

•              Responsible for marketing vacancies, new provisions and develop positive and strong relationships with all referring agents

•              Arrange and carry out viewings of vacant rooms with prospective clients, their families, advocates and other professionals

•              Process referrals and conduct pre-placement eligibility assessments

•              Complete the Admissions Assessment Report and Placement Packs for each tenant

•              Clearly assess and establish referred client’s symptoms, triggers, needs, any safety implications and financial capacity

•              Accurately record resident Supported Housing Client Form on Locata

•              Fill all the occupancies and ensure minimal voids loss

•              Submit void analysis and meet with the Manager to regularly update

•              Arrange and attend regular meetings with the Accommodation Managers

•              Complete exit interview with clients and analyse them on a 6 monthly basis

Essential Requirements:

•              Good standard of general education is essential and an Undergraduate Degree in a relevant field would be ideal

•              Previous experience of making referrals and assessments

•              An understanding of the needs of tenants living in specialist supported accommodation in respect of mental health