Reconciliation and Controls Oversight Manager

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

Role Summary

To lead the day to day operation of the Oversight and Control function supporting EFSL (and deputise for the Senior Manager when absent)

Core Duties/Responsibilities

• Timely review and validation of the daily reconciliation output encompassing stock, cash and internal ledgers compliant with FCA regulations and Principles; specifically the CASS and SYSC handbooks

• To provide project and deliverable support to ensure the deployment of controlled and compliant processes which adopt best practice

• Co-ordinate available staff resource and monitor workflow to ensure that the daily workload is consistently completed in line with agreed service standards & deadlines

• Provide support and point of escalation through to resolution, working with internal and external stakeholders to ensure timely resolution, including issue and breach recording

• Develop close working relationships with the internal stakeholders in order to drive timely resolution of reconciliation breaks and identify methods for addressing root cause, resolution and preventative action

• Completion of periodic Governance meetings with the Operational Teams to ensure timely resolution of reconciliation breaks, including documentation of the meetings to demonstrate oversight and control

• Recommend and implement changes to the way in which the team operates to improve service quality and process efficiency, supporting line management in the implementation of changes when required

• Liaise with internal and external audit to meet regulatory requirement for information, sample of reconciliations and controls

• Ensure operational procedures and control documentation are regularly reviewed and updated with operational changes in line with regulatory standards

• Monitor individual staff and team performance, recommending actions to resolve problems in order to maintain operational efficiency and service quality

• Lead, motivate, develop and appraise team members, coordinating their ongoing training and development in order that their individual and collective performance is of the required standard

• This role is subject to the FCA Training & Competence regime. The job holder must be assessed as competent, in accordance with the Equiniti Group Threshold Competence policy, within 2 years of appointment.

Skills, Capabilities and Attributes

• Managing the customer relationship (understanding of individual customer need/concerns and acting as an interface between the business and the customer)

• Providing excellent customer service (courteous, prompt service)

• Presents advice and solutions so that customers can assess implication prior to making decisions

• Ensures others understand the impact business operations have upon customer service

• Treats each contact with customer as an opportunity to impress them with the service offered

• Probes facts and opinions to identify the underlying needs of customers

• Assists staff to meet and exceed customer service standards by creating the right working environment and climate

• Minimise the impact of workflow peaks and troughs upon customer service standards

What We Offer

Save For Your Future - Equiniti Pension Plan; Equiniti matches your pension contributions up to 10%

All Employee Long Term Incentive Plan (LTIP) - Gives all EQ Colleagues the opportunity to benefit if the current owners successfully sell the company for a profit.

Health and Wellbeing - Employee Assistance Programme: counselling, legal & wellbeing support for colleagues and their households. Life assurance cover at 4x salary with the ability to purchase enhance cover.

Employee discounts - Discounts and cashback at your favourite high street stores through our EQ Wins Platform.

Flexible Benefits - The ability to purchase a wide variety of benefits through our flex plan; gadgets, travel insurance, will writing, holiday trading and more.

Time Off - Typically 28 days holiday + bank holidays. 2 volunteer days to get involved with a charity of your choosing.

Winning together - Equiniti ICON award vouchers; recognising the individuals

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks