Reception Manager

Bramah HR is recruiting for an experienced Reception Manager to join one of our fantastic clients based close to Panshanger in Hertfordshire. As the first point of contact for our guests, you will play a crucial role in creating a positive and welcoming experience. The ideal candidate will have strong organisational skills, management experience, excellent phone etiquette, and the ability to handle administrative tasks efficiently.

Responsibilities:
- Greet and welcome visitors in a friendly and professional manner
- Answer and direct phone calls, taking messages when necessary
- Schedule appointments and maintain calendars
- Perform data entry and maintain accurate records
- Assist with clerical tasks such as filing, photocopying, and faxing
- Manage the reception team whilst providing continued support and direction
- Handle inquiries from clients, providing information or directing them to the appropriate person
- Maintain office supplies inventory and place orders when needed
- Complete regular staff appraisals and foster a collaborative work environment

Skills:
- Previous management experience in a similar customer facing environment
- Previous experience in an administrative or customer service role preferred
- Proficient in using computer software such as Microsoft Office Suite (Word, Excel, Outlook)
- Excellent communication skills, both verbal and written
- Strong organisational skills with the ability to multitask and prioritise tasks effectively
- Attention to detail and accuracy in data entry and record keeping
- Professional phone etiquette with the ability to handle calls in a courteous manner