Reception Manager

Reception Manager
London
£60,000

Reception Manager in London for Bank needed - to help define and the company’s unique ‘6* Service’ concept, which sets the firm apart from other organisations. To actively manage and develop the team reception, reservations, and client suite areas to produce truly world class guest experiences. If you have managed a reception team within a corporate environment then this would be ideal experience. 

Reception Manager Responsibilities

The key reception manager responsibilities are:

People management responsibilities including:

• Recruiting, training and developing staff to provide the department with an appropriately skilled and motivated workforce.
• Managing rotas to ensure adequate cover at all sites at all times to ensure the provision of a consistent service.
• Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
• Ensuring that the team are correctly attired and project a professional image at all times.
• Producing monthly and ad-hoc reports on service usage and service issues to ensure that customers and management receive appropriate information in an accurate and timely manner.
• Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
• Regularly liaising with customer relationship managers (and, when necessary, customers directly) to ensure the provision of a customer focused service including:
• 1st class reception and client facing services
• Efficient and easy to use protocols and processes for users, e.g. meeting rooms, hotelling, catering
• Constant review and improvement of the welcome services

Requirements

Technical Skills

• Experience of front-of-house in a corporate environment.
• Experience of managing a team including arranging cover and the rostering of staff to maximize efficiency.

Personal Skills

• Experience of working in a highly customer focussed service delivery role.
• An excellent customer focused manner at all times.
• Demonstrating the ability to be proactive and to possess strategic thinking skills.
• The ability to lead and develop a large, diverse team.
• The ability to communicate effectively at all levels.
• The ability to manage change.
• The ability to manage a large, diverse workforce.
• A good eye for detail and a desire to take responsibility, through to resolution, for issue and concerns generated by our customers.
• A willingness to travel to regional offices to participate in training and coaching.