Quality Support Manager

Quality Support Manager (6 Month Fixed - Term Contract)

Service: Covering all London Services

Salary: £31,000per annum

Hours: 38 Hours PW

Do you want to make a positive difference to people’s lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on!

Who are Ambient Support?

Ambient Support, a registered UK charity with over 25 years’ experience in providing care and support services for older people, people with a mental health needs and people with learning disabilities.

The Role of our Quality Support Manager

You will be responsible for ensuring services are managed effectively and efficiently according to the specifications of the services and the aims and values of Ambient Support.

Ambient Support believes in delivery of high-quality services to the people we support and be active contributors and beneficiaries of all the community has to offer. The role is to enable this belief.

Key responsibilities of our Quality Support Manager:

• Coaching, mentoring, motivating and supporting the staff to deliver the support commissioned.
• Ensure all the services provide a safe, clean and happy environment for the people supported.
• Ensure that all staff are implementing the values, ethos and objectives of Ambient Support.
• Monitor and manage all local safeguarding issues and promote best practice best practice in the protection vulnerable adults.
• Manage the services within corporate strategies including the implementation of management information system, rostering and audit requirements.
• Manage the performance of staff, including taking appropriate disciplinary action where necessary.
• Ensure own continued professional development by assisting in the identification of learning needs and undertake relevant training.
• Participate in on-call arrangements as required.
• Involve people we support in all aspects of service delivery and development. This includes working with the involvement and co production team; ensuring all services have an identified involvement champion and are working towards an agreed involvement plan.
• Health and Safety, risk management and regulatory compliance. Ensure that systems are in place to manage and monitor compliance in all areas in accordance with the organisation’s policies, procedures, national and local regulatory bodies.
• Assess the competencies of Service Leads and staff in the identified geographical area and ensure that each individual is demonstrating the leadership qualities required by Ambient Support.
• Ensure that regular team meetings take place and that all staff have the opportunity to contribute their ideas.
• Ensure that all staff are fully communicated with and have the chance to celebrate their success and sharing learning.
• Monitor all comments and complaints and ensure that appropriate action is taken so that these lead to improvements in the support provide this includes practice observations, giving feedback, competencies, support with Access.
• Undertake any other responsibilities requested by the line manager as appropriate to the level of responsibility, including service development and project management.
• Oversight of governance and supporting with quality improvements, auditing and identifying areas of improvement.

Skills and attributes of our Quality Support Manager:

• A Level 5 in Health and Social Care or Management or equivalent is desirable but not essential.
• Experience of managing high quality care and support services that have achieved full compliance (Good or Outstanding) with CQC
• Proven supervisory or management experience in Care & Support settings.
• Experience of supervising, training and mentoring care and support staff.
• Experience of the recruitment and selection of staff. Experience of motivating and leading a staff team.
• Experience of undertaking disciplinary investigations and hearing disciplinaries.
• Ability to work under pressure, prioritise and to work to deadlines.
• Effective motivational and engagement skill.
• Effective verbal and written communication skills.
• IT literacy and use of Microsoft Excel, Teams, Forms
• Ability to write clear concise report.
• Able to reflect, critically appraise own performance and use supervision as an effective tool.
• Be flexible and self-motivated.
• Excellent personal, organisational and time management skills

Becoming part of the Ambient family brings benefits too!

• Flexible working, enabling work-life balance.
• National Living Wage paid regardless of age, including under 25s.
• Training and development
• 'Refer a Friend’ bonus scheme.
• 'Season Ticket’ loan & 'Bike to Work’ scheme.
• Paid holiday with minimum of 28 days holiday, including BH (pro-rata for part time staff)
• Membership of Health Service Discounts scheme
• Free access to a comprehensive Employee Assistance Programme

Do you want to take your first steps towards a new rewarding career? If the answer is yes, then we’d love to hear from you.

We positively welcome diversity of background, ethnicity, skills, talents, and contributions from everyone.

We are committed to Safeguarding. An Enhanced DBS clearance is required for this post. References will be obtained for all roles.