Quality Operations Project Coordinator ( Localization)

An excellent opportunity has arisen for an experienced localization Quality Operations Project Coordinator to join a global social media brand

Role: Quality Operations Project Coordinator ( localization)

Location - UK- remote

Duration - 12 months

Responsibilities:

• Support and engage with vendor quality stakeholders
• Oversee and support quality at vendor level in a cross-vendor engagement.
• Monitor cross-vendor communications, ensure compliance to guidelines and support as applicable.
• Support recruiting, testing, onboarding, and training of LQA specialists.
• Support quality operations and processes, such as
• Manage requests, relaying feedback to vendors and relaying responses back to stakeholders
• Support maintenance of linguistic assets: Manage terminology updates for a set of locales in a language-agnostic manner, from term scoping to task hand-offs and hand-backs; Support maintenance of Style Guides.
• LQA tasks: Manage hand-offs and hand-backs, oversee implementation of LQA feedback tasks, arbitration flows, and help support root cause analyses, executing timely on different LQA schedules.
• Oversee and triage a queue for general vendor linguists’ questions and needs.
• Report on quality results internally and externally. Ensure internal trackers are up-to-date. Share quality data with internal and external stakeholders, and create quality reports upon request.

Minimum Qualifications

• 3+ years of experience in localization project or quality management, preferably on the vendor side
• BA/BS in translation, linguistics or equivalent
• Experience with localization platforms, file formats, CAT tools, and translation management systems, such as SDL Trados Studio, Idiom WorldServer, or similar
• Ability to communicate clearly and efficiently with culturally diverse audiences
• Ability to stay focused under pressure, prioritizing and managing multiple projects simultaneously in a fast-paced environment
• Proactive, positive, "can do" attitude
• Adaptability to change and ability to navigate ambiguity

Preferred Qualifications

• Exposure to Localization quality management best practices
• Excellent communication, time management and organizational skills
• Previous experience with cross-vendor communications in localization environments
• Previous experience with localization quality management and a good understanding of the localization industry
• Knowledge of languages other than English