Quality Auditor

Key Responsibilities

• Undertake a programme of planned/responsive quality assurance audits.
• Use a person centred, strengths-based, and outcome-focused support.
• Adopt the role of ‘critical friend’ in their support to operational colleagues.
• Identify risks to safeguarding and quality of support and implement measures to mitigate these.
• Review and develop organisational policies and procedures.
• Provides coaching to operational managers on quality, safety and improvement, personalisation, co-production, and outcomes. 
• Identify areas for improvement and provide recommendations to enhance quality of care.
• Collaborate with internal teams to develop and implement quality improvement initiatives.
  
  

Skills, Knowledge and Expertise

• Has experience to ensure the organisation is compliant with regulatory requirements, duties and evidence-based practice.
• IT literate, highly numerate and excellent analytical skills as needs to collect, collate and analyse information to assist compliance and service improvement.
• Excellent interpersonal and communication skills.
• NVQ Level 4 or equivalent
• Understands quality KPIs, including clear understanding and experience of Single Assessment Framework (SAF)/CQC regulations.
• Knowledge and application of contemporary models of mental health, learning disability and autism support and/or with people with a brain injury or complex health care needs in health/social care. Minimum of two years’ experience. 
• Resilient and able to work at a pace and manage competing priorities.
• Excellent communication skills (both verbal and written) to both operational and corporate colleagues.
• An understanding of relevant health and social care legislation and regulatory frameworks.

Benefits

• Access to Westfield Rewards – an exclusive rewards website, special offers on all your favourite goods and services from over 1,000 leading online and high street retailers, restaurants, travel companies
• Access to Westfield Health Cash Plan with access to GP appts and to an EAP (employee assistance programme) money back for optical and dentistry
• Access to blue light discount scheme
• Attractive holiday entitlement
• Opportunity to obtain NVQ’s in Health and Social Care
• Progression opportunities within the organisation
• Ongoing training and development
• Pension enrolment

About Acuity Care Group