Quality Assurance Specialist Contact Centre
- Quality Assurance Specialist - Contact Centre
- Newly created, sole standing role
- Leeds based
- Responsible for all quality activities within a small contact centre team
Client Details
Page Group are working exclusively with a dynamic and forward thinking contact centre who are looking to appoint a new Quality Assurance Specialist.
Description
The Quality Assurance Specialist role will oversee all quality activities within a small contact centre team.
The role will undertake call quality reviews ensuring both customer experience and regulatory activities take place. You will also contribute to the overall quality assurance framework, working closely with key stakeholders both internally and externally to help drive business wise objectives
Profile
- Contact Centre Experience
- Experience working on Quality Assurance activities
- Strong attention to detail
Job Offer
The role of Quality Assurance Specialist will join a leading business within the B2B contact centre space
The role is based on the outskirts of Leeds with free parking
A competitive salary and generous benefits are on offer
Required skills
- Quality Assurance Specialist
Reference: 52456147
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