Purchasing/Customer Service Administrator

We are looking for a friendly and enthusiastic Purchasing and Customer Service Administrator to join our team. This role is ideal for someone with a great personality, excellent communication skills, and the ability to work independently. While 2-3 years of administration, purchasing, or customer service experience is beneficial, we provide full training. Proficiency in MS Office, including SharePoint, Word, Excel, and ERP systems, is required. The successful candidate will be highly organised, have an excellent attention to detail, and be willing to contribute ideas for best practice within the team.

Day to Day of the role:

Manage purchasing tasks, including placing orders, building supplier relationships, expediting orders, and handling invoice queries.

Perform weekly reporting and negotiate payment terms with suppliers.

Maintain accurate records and filing systems.

Work closely with the Shipping Administrator to gather information for certificate of origin applications and complete end-user statements.

Keep the ERP system updated with delivery times and order notes.

Collaborate with Warehouse, Sales, and Shipping staff to ensure smooth operations.

Provide holiday cover for the Shipping Administrator, including processing shipments and arranging collections.

Handle customer service queries from logging to resolution, liaising with customers or sales representatives as needed.

Undertake additional tasks as reasonably requested by Management.

Required Skills & Qualifications:

Excellent attention to detail.

Highly organised and efficient.

Willingness to learn and adapt to new systems and processes.

Good communication skills and a team player.

Proficiency in MS Office (SharePoint, Word, Excel) and experience with ERP systems.

Ability to work on own initiative and contribute to the team.