Pub General Manager

Pub General Manager

The London Pub @ Royal National Hotel

40 hours a week.

£45,000.00 - £50,000.00

In joining our team, you’ll be immediately welcomed into the Imperial London Hotels (ILH) family where we have a rich history of 175 years of hospitality experience creating unique guest experiences. Our seven hotels are all located in the heart of Bloomsbury, Central London. From our charming 34-bedroom boutique Morton Hotel to our largest and lively Royal National hotel with a huge 1630-bedrooms.

We are looking to recruit a Pub General Manager on a permanent basis for this fully refurbished venue in the heart of Bloomsbury.

Situated within the courtyard of the Royal National Hotel, you will be responsible for the managing of The London pub (TLP) service.

You will be required to offer a high quality, efficient food and beverage service that adds to superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. This will include managing and overseeing the Pub and restaurant involving, Planning and developing overall strategy, Demonstrating entrepreneurial drive with a clear understanding of the current market and Implementing innovative strategies to improve productivity and sale. You will work closely with the hotels F&B Manager.

OPERATIONAL

Job Requirements & Responsibilities of the Pub General Manager:

• Manage and maintain an effective bar service bar service with an emphasis on high quality, fast and efficient service.
• Check that service standards operating procedures are set, implemented, monitored and constantly evaluated.
• Set Up of the outlet in accordance with company standards of operation.
• Comply with licensing regulations and hotel procedures relating to the pub and service of alcoholic beverages and conduct staff training session accordingly.
• Ensure cash procedures are adhered to and strictly monitored, including preparation and calculation of beverage bills and cashing up of tills.
• Take responsibility for stock control, including ordering, deliveries’ check and maintenance of stock levels and stock rotation, and return of any sub-standard items.
• Report and liaise regularly with the F&B Manager regarding departmental performance and ensure they are informed of any relevant information or issues.
• Develop and maintain professional relationships with inhouse guests and external customers.
• Ensure that beverages are served to the correct specification i.e., that the correct measures are observed, and the correct glasses are used.
• Follow the correct opening and closing procedures for each bars’ area
• Provide high quality people and performance administration for the bar for a broad range of duties, including (but not limited to) Rota management, sickness absence, recruitment & selection and training as required.
• Implement and ensure the Company Health, Hygiene & Safety Policy is always met.
• Comply with & implement all legislative and licensing requirements.
• Ensure the departments are clean and hygienic, making sure cleaning Rota’s are adhered to and appropriate records kept.
• To ensure good cellar management included, but not limited to, beer-line cleaning, safe gas and barrel.

LEADERSHIP

• Ability and willingness to represent LIH’s image professionally always and its best interests.
• Ability to communicate LIH’s management’s vision to the team.
• Ability to promote a positive attitude and team ethos, including 'lead by example’, for the department, setting the pace and standards and encouraging mutual respect.
• Inspire & motivate the team to achieve high standards to achieve sales and profits.
• Train and develop the team to ensure the service is to specification, and self and staff co-operate with chefs and other staff and managers to ensure customers’ expectations are exceeded by ensuring service is as smooth and as continuous as possible.
• Pro-active in problem solving and work on own initiative to deal with problems and opportunities.
• Positive attitude towards Management instructions
• Willingness to work during evenings and weekends in accordance with Pub’s needs.
• Ability to work well under pressure in a busy environment while maintaining a constant professional attitude.
• Ability to use own initiative while handlings tasks and complaints.

OTHER DUTIES

• Other ad hoc duties in support of the department, hotel and/or the Imperial London Hotel as and when required.

What you’ll get in return

• Holidays 28 (inc. of bank holidays) pro-rota increasing with length of service up to 33 days
• Free meals on duty
• Uniform & dry-cleaning
• Workplace pension scheme
• £300 Refer a Friend Scheme
• Employee recognition
• Employee awards
• Social events
• Interest-free Season Ticket Loan / Travelcard Loan
• 50% discount to friends and family in our hotels on hotel rooms & 20% discount in our restaurants (subject to availability)
• Local discounts at Gym, Dry Cleaners, Bowling and Restaurant outlets
• Shopping discounts across several high-street brands and online retailers
• Sabbatical leave (subject to eligibility)
• Mental health first aiders support & well-being
• Employee Assistance Programme- Supported by Hospitality Action:
  
  • Career Guidance, Life Coaching & Tenancy Agreements
  • Legal Assistance & Financial Assistance
  • Wellbeing Tools e.g. personal counselling, addiction support, digital fitness programmes, nutrition guides and recipes etc.

Career & Development Benefits:

• Training and development through our Imperial London Hotels Academy
• Access to fully funded apprenticeships (subject to eligibility)
• £1,000 for your chosen course for development once you complete our Buddy programme (subject to eligibility)
• Access to Supported Study Scheme (subject to eligibility)
• Annual Free English Course accredited by UCL Centre for Languages & International Education
• Opportunity to explore other roles within Imperial London Hotels after 1 year of service

Extended Benefits:

• Technology Scheme (subject to eligibility)
• Cycle to Work Scheme (subject to eligibility)
• Workplace Nursery Scheme (subject to eligibility)