Provisioning / Customer Service Coordinator

Are you an administrator or customer service professional from an IT / telecoms / technology industry OR a Provisioning expert?

Our client is looking for a Provisioning Coordinator. This business is an award-winning internet provider who have been helping the private and public sector for many years stay connected, stay safe and grow online.

We are now looking for someone to cover maternity leave of 1 year. This role could become permanent after the year is completed as the growth in the business warrants this role being available moving forward, due to expansion.

The team is busy, well established and you well be provided with excellent training.

Responsibilities

• Review 'best price' before purchasing equipment through our suppliers.
• Order equipment that is required for customer orders and internal purposes.
• Liaise with other departments to ensure all equipment is ordered in a timely manner.
• Track the equipment order and ensuring that the delivery was successful.
• Organise the return of unwanted, unused, or faulty equipment.
• Confidently interact with our suppliers and their respective escalation teams to ensure that services are delivered to agreed or published timescales.
• Answer the phone within the agreed target time and as a minimum, meet any agreed personal call targets.
• Chase, update and follow through to completion all orders, including escalations in a timely manner.
• Completion of all tasks in queue by the end of the day and ensuring any handover is presented in plenty of time for colleagues to keep on top of tasks.
• Update the Provisioning Manager on any provisioning orders being escalated or potential issues.

Essential Requirements

• Calm and organised to ensure workloads are managed effectively.
• A keen eye for detail due to nature of dealing with customer requirements.
• Demonstrate willingness to learn new skills and continually develop oneself.
• Excellent communications skills both verbal and written.
• Good telephone manner.
• Accurate numeracy, written and data entry skills.
• Quick and logical thinker.
• Customer Service focused.
• Actively contribute to ensuring an efficient and cohesive team effort.
• Ability to work within a team and equally able to manage your time effectively to the benefit of the team.
• Proficiency in:
  • MS Excel or similar (collating lists, sorting, filtering, providing summaries and meaningful reports)
  • MS Word or similar (creating and maintaining procedures and manuals about how the department runs)

There are great benefits working with this client and brilliant training, along with the opportunity to progress and develop.

For more information about this role, please apply today.