Provisioning and Order Management Coordinator

Our client is a communications company based in Sidcup, Kent. They are currently recruiting for a Provisioning and Order Management Coordinator to join their hardworking and dedicated team in Sidcup, East Sussex.

The ideal candidate will have demonstrable experience within a customer service role, be IT literate with experience and knowledge of Microsoft Office including Word, Excel and Outlook, possess a confident and articulate telephone manner and be able to keep calm under pressure.

As a Provisioning and Order Management Coordinator, you will be dealing with support queries via email and telephone, managing telephone line and broadband faults as well a router configuration and hosted IP provisioning and order management.

Full Training for this role will be provided.

The ideal candidate will hold the following skills and experiences:

• Demonstrable experience within a customer service role
• Be IT literate with experience of using Microsoft Office including Word, Excel and Outlook
• Possess a confident and articulate telephone manner
• Have a willingness to undertake training and to develop new skills
• Be able to keep calm under pressure
• Be a strong team player

Your duties as a Provisioning and Order Management Coordinator will include:

• Telephone line, broadband provisioning and order management
• Mobile provisioning and fault management
• Hosted IP provisioning and order management
• Leaded line provisioning and order management
• Router configuration
• Covering the support desk during adsences
• Adhoc duties

Salary:

£24,000 per annum

Hours:

Monday - Friday, 9am - 5.30pm

Full Time, Permanent

Location:

Sidcup, Kent

Start Date:

ASAP