Property Services Administrator

Property Services Administrator

North West Housing Services is a leading provider of maintenance, property investment, housing management and finance services to housing co-operatives, small housing associations and leaseholders. We are based in Liverpool and operate throughout the North West of England.

• Salary £23,499 per annum
• 30 days leave (includes 3 concessionary days at Christmas), flat rate bonus performance reward scheme, enhanced defined contribution pension scheme (8.5% employers contribution) and employee health cover

We are looking for a dynamic, enthusiastic and customer-focused person to be part of our team based in our Devonshire Road office in Liverpool. This is a full-time, permanent post.

Reporting to the Senior Property Services Administrator, you will be responsible for the provision of our repair line, reception and administration services to North West Housing Services (NWHS) customers.  You will also support the Housing and Property Services Team and ensure the effective delivery of administration services to NWHS members and their tenants.

This is a challenging and demanding role offering an excellent opportunity to join our team. We are looking for a person with a positive outlook, strong collaborative skills, and an excellent understanding of the importance of a customer focused approach.

Essential Qualities include:

• Experience of front-line service delivery in a customer focused organisation
• Good standard of general education
• Excellent written, oral communication and interpersonal skills
• Strong listening and decision-making skills
• Excellent organisational skills
• The ability to work using your own initiative and prioritise workloads to meet targets and deadlines
• Excellent customer care skills
• Excellent IT skills
• The ability to build and foster effective relationships with customers, contractors, colleagues, tenants and members
• A commitment to high standards of service delivery
• The ability to work as a member of a team

How to Apply

If you would like to apply, please submit an up-to-date CV and covering letter to the link provided by 3pm on Monday 22 April 2024. Once you apply, you will then receive an email with the detailed JD & Person Specifications which will help you construct your covering letter.

Your covering letter should be no more than two pages long, explaining why you wish to be considered for the position and state how you will use your skills and experience to fulfil this role.

If you have received no contact from June Carroll by Thursday 25 April 2024, please take it you have not been shortlisted for interview.

We are committed to equality and diversity and welcome applications from all sections of the community.

No Agencies pls!