Property Manager PERM: East London

Are you someone that thrives on being busy and can stay cool in emergencies to find solutions quickly? Adecco Housing is seeking a Property Manager on a permanent basis. You will be positive and flexible, with a positive attitude and have great attention to detail. You will love engaging with people and focused on building communities at your sites, owning each stage of the customer journey to deliver outstanding results. The role will be varied and demanding, but you will have the opportunity to be part of our exciting growth and help build a team to support a growing portfolio.

Role

To oversee the operation and maintenance of properties for customers, providing seamless property management and achieving outstanding tenant satisfaction.

• Deliver the letting & management of a portfolio of properties to meet statutory and contractual requirements.
• Develop your knowledge of procedures, compliance, legislation, and contracts to a high standard.
• Work with the Managers to maintain a high level of performance, both at a personal and a team level.
• Use the tools provided by the company, including the database, effectively and efficiently to enable maximum operational productivity and provide more useful and meaningful feedback to shareholders, customers, and colleagues.
• Deliver effective solutions to clients, customers, and other teams
• Develop and maintain relationships both within the team and between teams to enhance both the work-flow and communication.

Customer Relations

• Interact with customers daily to respond to queries, addressing concerns and always providing a positive experience.
• Embrace complaints and manage customer feedback to improve how we do things, including the issue of surveys.
• Complete tenant screenings, lease negotiations, and evictions.

Compliance

• Prior to marketing, ensure that the property is ready to let with all relevant compliance certificates in place.
• Manage health and safety checks, such as asbestos, gas safety, fire alarms and safety systems and NICEIC and accurately record information on the system, arranging related works where applicable.
• Complete regular building inspections and provide regular compliance update reports. (Lettings, voids and re-lets)
• Optimise lettings activity, manage marketing campaigns including website administration, complete viewings and reference checks, manage keys, negotiate and process tenancy deals, arrange check outs and move ins, managing all administration and any maintenance issues required prior to re-letting and for all notices, including utilities management, inventory management and the registration of deposits.
• Review schedules of condition and liaise with tenants and the property administrators with regards to potential deductions, completing inspections with tenants to check the condition of properties during the lifetime of an agreement.

Rent Collection

• Complete market research to help set rent rates, using your expertise to evaluate market trends and conditions.
• Support the income team to collect rent in time and manage other tenant fees.
• Maintain accurate financial and customer records.

Maintenance and asset management

• Implement regular inspections to monitor and safeguard the resident experience and compliance demands for your sites.
• Address repairs promptly and manage contract services like cleaning and landscaping, including agreement of costs, contractor instructions, the raising and authorisation of work/ purchase orders and processing of payments.
• Support maintenance issues arising out-of-hours, where initial actions have been taken by our out of hours service are exhausted.
• Liaise with contractors, occupiers and other relevant parties to secure access and ensure a timely response to maintenance issues. To correspond with relevant parties and provide information updates.

Training & Profile

1. Remain updated on industry regulations.
2. Attend training courses as required and always ensuring adherence to procedures.
3. Attain the ARLA property mark Level 3 award within 12 months of employment.
4. Need to manage highly charged situations; and it is important to be able to have a direct, calm and professional manner.

We are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role.

Don't miss out on this fantastic opportunity to join the team as a Property Manager, click 'Apply' now!