Property Maintenance Administrator

We are seeking a Property Administrator to join a well-established and busy company based in the local Enfield area.

You will be providing a full professional service and acting as the first point of contact for all customers. 

This is a full-time permanent role with core office hours Monday – Thursday 8:30 am – 5:00 pm (1-hour lunch), Friday 9:00 am – 5:00 pm (30-minute lunch).

Hybrid working is available once probation has been passed.

***Immediate start for the right applicant***

Day to Day of the Role:

• Serve as the first point of contact for customers, handling inquiries with tact and diplomacy.
• Utilise a workflow system to ensure that deadlines and targets are met.
• Log calls and monitor them from start to completion, adhering to the company’s SLA.
• Correspond to emails and calls, ensuring efficient property operation.
• Liaise with leaseholders and contractors regarding maintenance issues.
• Manage inquiries, complaints, and maintenance issues effectively.
• Coordinate the booking of appointments and organisation of maintenance works.
• Obtain quotes and organise repairs as needed.
• Assist with the management of the company’s growing property portfolio.
• Handle and assist with insurance claims.

Required Skills:

• Proven experience in the property sector.
• Knowledge of Qube is desirable but not essential.
• Good understanding of residential property management and current legislation.
• Effective multitasking and initiative-taking abilities.
• Strong literacy and numerical skills.
• Professional communication skills, including a professional telephone manner.
• Familiarity with Section 20 legislation.
• A common-sense approach is beneficial.

Please apply now for immediate consideration.  We will shortlist and contact you only if your application is successful.