Property Claims Processor

Property Claims Processor

Job Type: Full Time, Permanent

Location: Boston Spa, LS23 6BN

Salary: 26,000 – 36,000 per annum

Hours: Monday to Friday 8:45 am - 5:15 pm, and 9:00 am to 1:00 pm, 4 Saturdays per annum on a rota basis

The Role

Our client headquartered in Boston Spa, Yorkshire, and with a presence in Stirling, Scotland, is the UK's foremost provider of Village Hall insurance, cementing its reputation through decades of dedicated service to communities across the nation. Their commitment is mirrored in the loyalty of their clients, many of whom have steadfastly chosen us for over twenty years, supported by their exceptional customer service via email, phone, and post, all underpinned by their sophisticated customer record management systems. Central to their offerings is VillageGuard, an exclusive, bespoke insurance scheme tailored for village halls, enhanced by the unrivalled expertise of their in-house claims management team. This team ensures a seamless claims process, embodying Allied Westminster's dedication to providing unparalleled support and service to the customers we protect.

It's important to note that this role does not entail face-to-face interactions with customers, and is not sales related.

Key Responsibilities

• Communicate with customers via phone, email, and post.
• Perform administrative tasks related to Claims handling, and dealing with general queries related to Renewals, New Business, Mid Term Adjustments after training.
• Communicate with insurers, RICS surveyors, Loss Adjustors.
• Handle and respond to product queries from clients efficiently and accurately.
• Collaborate within a team to provide the necessary support to our valued customers.

Skills and Qualifications

• Essential experience in property-related insurance, in either underwriting, policy administration or claims.
• At least 2 years claims management experience (ideally commercial property) for UK insurer or broker with delegated claims authority, under the regulation of the FCA.
• Must be authorised to work in the UK, we provide no visa sponsorship or relocation support.
• Confident communication skills, both written and verbal.
• Previous office-based, customer focused experience is essential.
• A positive attitude and ability to provide clear information to customers over the telephone.
• Proficiency in navigating IT systems for administration tasks.
• Excellent attention to detail.
• Strong organisational skills.
• Strong customer service skills.

Benefits

• Join a team of friendly and highly professional colleagues, many of whom have dedicated up to 20 years of service to Allied Westminster, with most having over a decade of experience.
• Annual salary reviews and bonuses for staff who exceed expectations.
• Convenient onsite parking.
• Located just 50 yards from a bus route.
• Holiday entitlement of 28 days, inclusive of public/bank holidays, with an additional 1 day added for every 2 full years of employment.
• Pension scheme.
• Training and support to obtain CII qualifications.

To Apply

If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply.