Progression and Transition Manager

Contract type: Fixed Term (until 31/01/2025)

Location: Royal Holloway International Study Centre

Salary: £33,280

Job Purpose:

To lead on the implementation of progression support with the purpose of ensuring students are fully supported to maximise student outcomes, achievement, and satisfaction levels. To work with the Head of Curriculum and Progression and Head of Student Experience to evaluate the effectiveness of the Centre approach to progression support and drive continuous improvement including reviewing and improving processes and systems involved. To lead a team of Academic Progress Coaches, and a Student Experience & Transition Officer, in providing progression support to Subject Heads and their students.

Key Responsibilities:

• Lead and motivate ISC progression support and welfare staff to contribute to ensuring the best possible student outcomes and student experience. Contribute to developing, communicating, and enacting the strategy and priorities for the ISC.

• Provide effective performance management of direct reports, including: setting personal objectives and KPIs; regularly reviewing performance of direct reports; and conducting formal performance reviews according to company policy and procedures.

• Support the Head of Student Experience to drive the Student Experience agenda and Student Experience Team culture.

• Plan and manage the delivery of progression support to maximise the number of students automatically progressing whilst ensuring the best possible student experience and achievement.

• Oversee on-going student support to maximise their chances of automatically progressing to the degree course of their choice.

• Allocate progression support resources, ensuring activities are planned and delivered in a timely manner and within an agreed budget and meet operational margins.

• Set up and manage systems to track and report on progress towards achieving annual centre targets on student outcomes.

• Respond opportunities to improve team performance from the above working with centre management to ensure we achieve and exceed ISC targets for student outcomes

• Create and manage systems to track and respond to trends in data including Attendance and student assessment data to inform progression support activities

• Evaluate and collate progression information, including attendance and academic performance to feed into QAEC, and Management Team Meetings.

• Liaise with welfare team and DSL to ensure good cross team working

• Produce, oversee and coordinate attendance warning intervention reports and conduct meetings at Stage 3 liaising with Subject Heads and Directors.

• Collaborate with Academic teams to plan and manage workshops for students to maximise progression outcomes

About you:

• Bachelor degree (desirable)

• Administration or management training qualification (desirable)

• Teaching qualification or working towards preferred

• Line management or supervising staff

• Experience of working in a pressurised environment

• Experience and knowledge of providing academic or pastoral support to international students.

• Experience of working in a higher education environment

• Experience of using data and reporting systems

• Experience of building strong working relationships with internal and external colleagues

• Experience of understanding other teams functional areas and understanding policies and procedures

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.

We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.

We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.