Professional Registration Assessment Executive

What if you could join a productive, supportive team committed to providing excellent customer service experience?

What if you could build strong relationships with our volunteers at all levels?

What if you were our Professional Registration Assessment Executive?

At the IET, making our world a better place starts by creating a better place for our people. At the IET you’ll have more than just a job. Our work is exciting and challenging, connecting the people who solve the problems that matter. It means working with us has real meaning and impact, and you’ll grow - professionally and personally - in ways you never thought possible. We’re also making significant investments in our people, including providing a modern, vibrant workplace and embracing hybrid working.

What you’ll be doing

Your role will involve handling applications for Professional Registration and coordinating Professional Review Interviews for applicants seeking professional recognition. You’ll join a friendly, supportive team of six, who are dedicated and passionate about their work. Alongside your colleagues, you'll collaborate with volunteers to support members in attaining professional qualifications, fostering a friendly and supportive environment.

What we hope you can bring to the role

You’ll be an organised, personable, customer service professional, with outstanding communication and organisational skills. Prior experience in an administrative role within a customer led service industry is essential, ideally including event coordination, meeting arrangement, interview facilitation, and diary management. As a team player, you'll confidently interact with individuals at various levels, exhibit flexibility, and thrive in collaborative environments.

The role benefits from hybrid working, which for us means attending the Stevenage office at least 2 to 3 day per week as well as home working.

We’d love to get to know you

Is Imposter syndrome creeping in? Don’t worry - we’d rather hear from you this time than not hear from you at all! Read on for a little more information about the role; but also, keep in mind that we’re open to discussing flexible ways of working, including reduced hours and working in an agile way, supported by a hybrid working framework that allows you to find the best place to do your best work.

A little more about the role

• To contribute to the achievement of the department’s overall objectives and key performance Indicators through the arrangement of professional review interviews.
• To use a complex database and workflow system to process applications for Registration.
• To process applications within the prevailing regulatory framework; to act on own initiative where appropriate and to obtain additional information as required.
• Liaise with applicants and interviewers and relevant groups and individuals to ensure the effective and efficient processing of applications
• To arrange interviews by sourcing interviewers and assigning applicants on agreed dates.
• To prepare documents with meticulous attention to detail.
• To check post interview decisions for accuracy and adherence to relevant code of practice.
• To follow- up delayed applications and be pro-active in taking any necessary action to ensure service level agreements are maintained/improved.
• To book appropriate external and internal venues, equipment, and refreshments for interviews.
• To arrange on-line interviews, including booking and conducting test calls, providing appropriate support and guidance.
• To host and monitor online interviews to ensure smooth running and resolve any issues, technical or other that may arise.
• To respond to dedicated email inbox for applicants at interview stage on rotational basis.
• To undertake any other duties and projects at the request of my line manager.
• To comply with data protection registration and act responsibly on matters of data disclosure both internally and to third parties.

A little more about what we’re looking for

• Excellent Interpersonal skills with confidence to deal with people at all levels.
• Excellent communication skills; written and oral.
• Experience in a customer led service industry.
• A good team player with a flexible approach
• Previous experience in administration role
• Excellent organisational skills with the ability to prioritize workloads with minimum supervision.

What if you could be you? The IET is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. To find out more, head over to our 'Work for the IET’ site.