Product Support Junior Manager

Product Support Junior Manager
Salary - £ Competitive day rate and bonus scheme

We have an excellent opportunity for an experienced European VD Product Support Junior Manager to join our client, a large global brand based in Chertsey.
Main scope of the role is to coordinate the communications, the tasks and actions, and act as information point for the 16 technical support teams of European Subsidiaries, for applying quality improvements in market across all product support channels, for all VD group portfolio that ranges from conventional TVs, The Frame, Outdoors TVs, Projectors, Monitors, Soundbars and other embedded new products.

Product Support Junior Manager Responsibilities

• Key responsibilities include close collaboration with the European VD Product Quality PIC, the wider Product Quality and Product Support teams and team members to ensure alignment and awareness on key business updates, collaborate with the VD GBM in HQ for New Product Launch market readiness
• Identification of product technical issues/trends and escalation and communication with European subsidiaries and HQ to ensure effective and timely resolution
• Coordinate technical samples and manage field-testing activities to ensure the status of launching product and engage with Subsidiaries’ testing outcomes, including impact of potential new trending accessories or third party Apps or other factors that could influence the product performance
• Analyse and monitor on weekly and monthly basis the data related to Key Performance Indicators and provide insights, that link Product Performance to field operations and "read" trends and report to key partners in PQ team and HQ for alignment, adjustments or redesign on strategy and action plans
• Understanding of unusual product support and service quality operations, and unexpected performance trends, and link to failure factors, Service Bulletins (product improvement or service guidelines)
• Deliver innovation and any form of new technologies to support product improvement and operation at best potential for driving customer engagement and satisfaction
• Drive and engage Subsidiaries for information and feedback on field operations, product support activities across all channels, and raise, consolidate and share to key partners potential recommendations and action plans to improve the efficiency and effectiveness

Product Support Junior Manager Key competencies

• Excellent knowledge and technical understanding on wireless technologies, server, platforms, Apps, networks connectivity, compatibility - previous experience would be an advantage
• Understanding of product design and production stages, SW production stages and cycles, product lifecycle. Familiarity with the field support channels and related terms NPS, UX would be ideal
• Understanding of trends on graphs/charts
• Passionate about technology and innovation
• Comfortable with basics on Microsoft Excel, Word and Power Point
• Excellent English, oral and written - other language skills is an advantage
• BSc or equivalent degree in Computer Science, engineering or relevant field, or similarly relevant work experience

Benefits
• Hybrid role
• Holiday - 25 days per annum plus bank holidays and an additional day off for your birthday!
• Access to staff sales discount and Reward Plus shopping discount
• 3 x volunteering days each year
• Government pension auto-enrolment from 12 weeks Pension contribution
• Excellent subsidised staff restaurant
• Onsite parking
Free Shuttle Bus service (from Weybridge & Woking Station)

Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment’s Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant - Charlie Shepherd