Product Support Administrator

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We are currently seeking a passionate and driven Product Support Administrator to join our client's team in Leighton Buzzard. Our client, a leader in the aerospace industry, is looking for a dedicated individual who can provide exceptional customer service and efficiently manage warranty claims and product support administration.

Summary:

• Start date: ASAP
• Duration: 12 months with potential to be extended or made permanent
• Location: Leighton Buzzard
• Pay Rate: £15.00 per hour
• Hours: 37 hours per week 08:30 to 16:30 Monday to Thursday 8.30 - 12.30 Friday
• Opportunity to be a hybrid role - working from home on Mondays and Fridays

Key Responsibilities:

• Assist customers in completing parts return and warranty claim forms accurately.
• Input data into the internal quality management system with precision.
• Update and document case statuses, ensuring clear communication with all stakeholders.
• Collaborate closely with the warranty adjudicator to promptly resolve claims within contractual requirements.
• Raise credit authorisation requests as part of warranty closures.
• Expedite orders through effective coordination with internal and external stakeholders.

Preferred Experience:

• Excellent verbal and written communication skills.
• Strong attention to detail, planning, and organising abilities.
• Proficient in Microsoft Office Software (Word, Excel, Outlook, PowerPoint).
• Good numeracy and data handling skills.

Join our client's dynamic team and be a part of their commitment to excellence in the aerospace industry. If you thrive in a fast-paced environment and enjoy delivering exceptional customer service, we would love to hear from you. Apply now and take the next step in your career as a Product Support Administrator.

If you do not hear back after 5 working days, please assume that you have unfortunately been unsuccessful on this occasion.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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