Product Manager

People's Partnership have an exciting opportunity to join our growing team as a Product Manager.

This role is a hybrid opportunity with the successful candidate working both at home and in the office.

Financial Services experience is essential for this role.

Main Purpose:

The main purpose of this role is to be a subject matter expert who understands, documents and maintains the product customer journeys and touchpoints to ensure that all pension product communications that are used as part of that journey reflects the product features consistently and accurately.

This will involve working with project teams and taking a lead to identify web pages, marketing collateral, operational processes and materials impacted by different initiatives, to help each project understand and document their business requirements. Ensure that the key product and propositional messages for the journeys are identified and consistently applied by Marketing when delivering projects and other small change. As a key SME working with the business, identify where multiple projects are updating the same or similar journeys, and propose and agree courses of action that mean that these journeys and materials can be updated in the most efficient manner possible.

Liaise with other members of the Product Management / Proposition team to ensure that all materials are approved as being technically accurate and represent the proposition accurately, work with Marketing and Insight teams to ensure that product communications are understood, and with Compliance to ensure that what is stated is in line with regulations.

Skills & Experience:

• Documentation and updating of customer journeys
• Use of marketing and operations systems such as DAS or COSI where materials for different audiences are stored preferable
• Proven interpersonal skills to build good working relationships, manage tasks successfully, especially in relation to resolving barriers to achieving project aims
• Experience in participating in teams at varying levels
• Proactive, initiative-led and flexible approach to work
• Excellent attention to detail
• Good understanding of the product life cycle and product marketing principles
• Ability to use Office applications (e.g. Word, Excel, PowerPoint), and Visio (used to maintain the customer journeys)

Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension - it’s what we’re good at - plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".