Product Manager Telephony Resources

• Start Date: ASAP 
• Inside IR35 £300-350 depending on experience
• Location: London, 2 days in office.
• Contract Duration: 6 Months (initially)

We are seeking a Product Manager with a strong background in telephony services and agile product development. The successful candidate will be responsible for implementing the product strategy for a segment of our products or services, focusing on continuous improvement and stakeholder communication.

• Manage the portfolio of Telephony service, including transitioning to a new centralised service.
• Utilise analytics and audience research to gain insights into user behaviour and product performance.
• Report on product analytics and user feedback to measure success and inform improvements.
• Engage with stakeholders and technical staff to understand business needs and confirm objectives.
• Create and maintain a product roadmap and backlog aligned with the organisation’s digital strategy.
• Lead agile delivery teams, collaborating with Project Managers, Engineering, and User Experience leads to meet deadlines.
• Optimize the product during the build phase to meet business, user experience, and technological needs.
• Develop relationships with internal and external stakeholders, delivery partners, and suppliers.
• Manage the product budget and maintain the business case for the product.
• Contribute to vendor contracts and manage commercial relationships.

• In-depth knowledge of telephony technologies including Unify (Siemens) portfolio, Mitel, handset provisioning, voice & telephony, UCaaS, MS Teams, networking (SIP, ISDN), cloud and SaaS, Contact Center, Call Groups, Hunt Groups, and Auto Attendants.
• Experience with migration and transformation of voice/telephony services.
• Ability to apply industry knowledge and insights to product strategy and planning.
• Proven experience in product decision-making and vision creation based on research and data.
• Understanding of user needs for internal business systems or production teams.
• Familiarity with product development, life-cycle management, and agile methodology.
• Competence in planning and forecasting product budgets and delivering within those constraints.
• Project management experience and the ability to direct teams to achieve objectives.
• Experience in managing commercial and contractual relationships with third-party suppliers and partners.

• Opportunities for professional growth and development.
• Dynamic and innovative work environment.
• Engaging and collaborative team culture.

To apply for this Product Manager role, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.