Private Patient Co-ordinator

Job Description

Private Patient Co-Ordinator

Duchy Hospital

Part time hours – 22.5 hours per week

An exciting opportunity has arisen at Duchy Hospital for an enthusiastic and highly motivated individual with excellent communication skills to join our Private Patient Team.

You will be responsible for handling enquiries, booking outpatient appointments and following up patients’ journey through to surgery. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients.

The successful applicant will liaise with self-pay and medically insured patients, local hospital teams, Consultants and Medical Secretaries to grow private patient admissions. 

In addition to this, you will support the Private Patient Team by attending promotional events in line with our local and corporate business development strategies.

The working hours will be three days a week, and may include occasional evenings and weekends for promotional events. 

What you you’ll do

• Handle all enquiries and book appointments via telephone, email or social media

• Provide detailed information to patient enquiries whilst delivering excellent customer service

• Build and maintain excellent relationships with internal hospital teams, consultants, medical secretaries and external stakeholders to ensure appointments are converted

• Maintain contact with potential patients to ensure they are satisfied with the progress of their enquiry

What you’ll bring with you

• A strong desire to provide high levels of customer service 

• An ability to manage own workload within a busy environment

• Enthusiastic and empathetic character promoting positive attitude at work    

• Confident communication skills on all levels, via telephone, email and in person

• Demonstrate strong time management and organisation administration skills  

 Benefits

•     25 Days Leave + Bank Holidays (pro-rata)

• Buy & Sell Flexi Leave Options

• Private Pension where Ramsay will match up to 5% after a qualifying period

• Enhanced Competitive Parental Leave Policies (launched 2023)

• Private Healthcare for you and dependents includes online GP

• Life Assurance (Death in Service)

• Free Training and Development via the Academy

• Free Parking on site for workers (where possible)

• Subsidised staff restaurant (where possible)

• Over 8,000 discounts and special offers via benefits portal

• Book discounted cinema tickets on the dedicated cinema portal

• The Blue Light Card Scheme

About Us

Duchy Hospital is Cornwall’s only private hospital and has an excellent reputation for delivering high quality healthcare treatments and services. Everything we do is focused on providing the very best health care to all in a clean and safe environment.

Our hospital offers both private and NHS services to the population of Cornwall and beyond and has an excellent reputation for high standards of care and customer service. Working here really means our staff have more time to care as we have a positive nurse to patient ratio.

The JAG Accredited Day Theatre/Endoscopy Unit delivers upper and lower GI Endoscopy and local anaesthetic surgery across a range of specialities including hand surgery and dermatology procedures.

Duchy Hospital is part of Ramsay Health Care UK, one of the leading providers of NHS and private patient services in England. Duchy has 30 inpatient beds, and 12 ambulatory bays, 3 laminar flow Theatres, an Endoscopy unit/Day Theatre, and a cardiac Catheter Laboratory. We are currently developing plans for a significant build to increase our facilities and capacity further

For further details please contact Lucy Moyse on or call her on

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.