Prepayment and collections Analyst

My client, a leading Tech Firm is looking for a Prepayment and Collections Analyst to join their expanding team. The company has recently been going through a large amount of growth in both their European and American offices.

This role will support and enhance current reconciliations as well as build new reconciliations for teams across the company.

• Handle all incoming bankruptcy notices and takes appropriate action as defined in the bankruptcy process flow document.
• Respond to internal inquiries from customer care or ERT and handle escalated disputes.
• Prepare reports relating to Payment processing operation and facilitate transfer of files from and to Outside Collection Agency.
• Maintain liaison with collection agencies on a daily basis and is responsible for daily adjustments tracking and reporting and handles updates to customer accounts of payments received through OCA.
• Ensure timely daily payment transaction processing while maintaining logs of activity.
• Excel proficiency for efficient data manipulation and analysis, contributing to process enhancements.
• Proactively solving customer issues through support tickets.
• Apply logical thinking to solve customer issues and propose effective operational solutions.

• Possess strong knowledge of Collections and Bankruptcy practices and procedures.
• Educated to degree level.
• Relevant broader finance experience.
• Intermediate to advanced excel.