Practice Operations Manager

Working as part of the Management team to ensure the Practice operates to a high standard for both patients and staff. Consideration can be given to both Part and Full time hours.

Client Details

A leading GP Practice in the Coleshill area who are part of a PCN consisting of 6 Practices

Description

* Working with the Admin, Triage and Reception Team Managers to streamline processes and deliver high quality customer service to patients

* Work closely with the Practice Manager, Management Team and Partners on projects

* Deal with incoming queries relating to operational matters

* Be responsible for on site queries from practice staff

* Monitor, report and take action to ensure the practice achieves targets ie QOF, IIF

* Deal with non-clinical complaints

* Organise rota, appointment system and approving annual leave

* Line management of social prescribing team

* Social media and work with IT to keep website up to date

* Quarterly patient newsletter

* Lead on PPG

* Run patient surveys and collate data to feedback to the partners/management team

Profile

* Experienced Practice Operations Manager within a GP Surgery or PCN

* Management experience

* Confident in dealing with complaints

* NHS knowledge/background

* Understanding of general practice standards ie GOF

* Main site is Coleshill but flexible with location to visit the other PCN sites if required

Job Offer

* Permanent contract

* Full Time 37.5 hours/Week (Part time will be considered)

* £30-35k pa based on Full Time Hours

* Start ASAP