Pharmacy Customer Business Manager

Hello. We’re Haleon. A new world-leading consumer health company. Shaped by all who join us. Together, we’re improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – through a unique combination of deep human understanding and trusted science. What’s more, we’re achieving it in a company that we’re in control of. In an environment that we’re co-creating. And a culture that’s uniquely ours. Care to join us. It isn’t a question.

Customer Business Manager – Permanent

This role will be based in our Haleon Dublin office and will report to the Sales Channel Controller. This will be a Hybrid working role with 2-3 days a week on site in our Dublin City West office.

The purpose of this role is:

• To implement customer strategic plans, achieving set commercial targets including Net Revenue, Profit, Business Growth and Category Share above market growth
• To act as a lead for the category across all functions and in the eyes of the customer.
• This role requires a passionate and determined individual who has a proactive approach to work and a self starter attitude to learning and developing themselves.
• Due to the strategic nature of this role, the individual will need to be able to work cross-functionally (Commercial Strategy, Category, Marketing, Supply) to drive category and brand performance in their customer. 
• To own the P&L, driving for results and best in class execution.
• To prioritise and manage complexity across multiple customers and SKUs
• To deliver our expert marketing strategy. Driving recommendation for Haleon brands through education and training.  

In this role you will

Strategic Planning

• To develop and deliver a business strategy with the customer across the CHGBI portfolio which delivers long term sustainable profit growth while Winning in Market.

Customer Contact

• To build relationships with key trading team contacts and utilise these relationships to influence decisions being made across our categories.
• To make key category recommendations to the customer on range, distribution, space promotions and NPD by understanding and utilising available market data resources.

Financial Management

• To manage a range of P&L’s in order to understand the shape and profitability of the business and identify opportunities for future growth.
• To build and develop a robust commercial calendar that delivers both against HALEON and customer needs.
• Agile working to adapt and respond quickly to deliver tactical opportunities which drive long term growth.

Building Relationships

• Encouraging honest, open, two- way and transparent customers and experts to build a culture of trust and partnership so that new opportunities and endeavors can be identified.

Basic Qualifications & Skills:

• Bachelors degree or equivalent experience in a similar role.
• FMCG industry experience would be a benefit.
• Understanding of how an Account Manager/Buyer relationship functions.
• Broad business knowledge and market understanding.
• Experience of building relationships at all levels within an external organisation.
• A tenacious and entrepreneurial approach in the role is key to building and sustaining new long term relationships.
• Financial numeracy to be able to build strategically sound, financially robust proposals that exploit opportunities.
• Previous Account Management experience in FMCG / Consumer healthcare with proven results.
• Good understanding and insight into Category Management principles.

Preferred Qualifications and Skills:

• Previous experience of building senior level relationships within complex and tough trading environments.
• A working understanding of marketing, supply chain and financial management.
• A lead on a business development project

Diversity, Equity and Inclusion

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone.

We’re striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives.

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.