Performance Officer

About the Team

The Panel Support Team ensures that we have sufficient Panel Members and Legal Assessors who are efficient, engaged, technically proficient, empathetic in their approach and reflect the diversity of the communities we serve. We manage the selection and appointment, induction and onboarding, ongoing training and continuous development, and performance of over 500 Panel Members and Legal Assessors. We also manage and deliver the Hearings Coordinator induction training programme.  

About the Role 

The Contract Performance Officer will assist in the management and review of the conduct and performance of Panel Members and Legal Assessors who support the Fitness to Practice process, which plays a key role in the NMC’s public protection remit. This role contributes to improvements in the quality of decisions made at Fitness to Practise events by ensuring performance of Panel Members and Legal Assessors is of the required standard. It involves working collaboratively with them to embed a culture of accountability for results and continuous improvement whilst having due regard for the independent nature of Fitness to Practise panels.

About You 

You have demonstrated experience in: 

• Delivering continuous improvement through contract management including performance improvement management
• Managing performance reviews and feedback systems
• Managing and resolving performance issues with confidence
• Developing relationships at a senior level and with key stakeholders 
• Developing and maintaining relationships with contractors or external stakeholders, and manging their contracts 
• Using data to identify problems and deliver practical solutions 

You are: 

• Able to understand and work with legislation and tight procedural framework 
• A highly effective communicator with excellent written and verbal communication skills 
• A motivated individual who is able to work with minimum supervision and is driven to deliver positive change
• A critical thinker with innovative problem solving skills 

• 30 days annual leave - plus eight days paid bank holidays 
• Enhanced Pension Contributions via our attractive Pension Scheme – with a basic 8% employer contribution as standard which increases up to 14% with optional added Employee Contributions 
• Life Assurance – 4 x current salary
• Hybrid/Flexible working policies
• Enhanced Maternity and Paternity Leave
• 24 Hours Employee Assistance Programme
• Cycle to Work Scheme
• Perkbox membership 
• Subsidised restaurant in our Portland Place office
• Season ticket loans 

Our core role is to regulate. First, we promote high education and professional standards for nurses and midwives across the UK, and nursing associates in England. Second, we maintain the register of professionals eligible to practise. Third, we investigate concerns about nurses, midwives and nursing associates - something that affects a tiny minority of professionals each year. We believe in giving professionals the chance to address concerns, but we’ll always take action when needed. 

To regulate well, we support our professions and the public. We create resources and guidance that are useful throughout people’s careers, helping them to deliver our standards in practice and address new challenges. We also support people involved in our investigations, and we’re increasing our visibility so people feel engaged and empowered to shape our work.

Regulating and supporting our professions allows us to influence health and social care. We share intelligence from our regulatory activities and work with our partners to support workforce planning and sector-wide decision making. We use our voice to speak up for a healthy and inclusive working environment for our professions.

Check out our NMC LinkedIn page here for an insight into the NMC, our vacancies and the world of healthcare regulation.  

Please note, if we receive a high level of applications, we may choose to close this advert early. We encourage you to complete your application as soon as possible to avoid disappointment.

Our Pay Policy
It is expected that staff new to the NMC will ordinarily be appointed to the bottom of the relevant pay band. However in exceptional circumstances, it may be possible to offer a salary above the bottom of the relevant pay band but we may request proof of current earnings. Please note that we offer an annual review of salaries and adopt a generous progressive pay approach. Further details of which are available on request.

For our internal colleagues, you will be paid in accordance to our internal pay policy.

Our commitment to equality, diversity and inclusion

The NMC is an exciting organisation with the ambition to be the leading healthcare regulator. To achieve this, we are working in an agile way that offers great opportunities for people with diverse backgrounds. We are committed to being an inclusive employer.

We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, marital status, pregnancy, maternity, disability, or gender identity and welcome applications from under-represented groups.

Reasonable adjustments

We will provide reasonable adjustments to support disabled candidates throughout the recruitment process. Please let us know if you need any additional support to enable you to make an application with us.

Screening and vetting

All of our roles are subject to pre-employment checks. We are in the process of introducing a vetting policy, and it is possible that this role may become subject to DBS and further vetting checks in future.