Performance Analyst

Job Title: Performance Analyst
Hours: Full time - Monday to Friday
Type: Permanent
Location: Southwark, SE1 - hybrid working
Salary : £43,000

Purpose -

Our clients Corporate strategy sets out objectives for the next five years and the Performance Analyst role is pivotal to help the organisation to achieve aspirations and outcomes. They are a data-driven organisation that uses data (both internal and external) to develop strategies, make decisions and take action. To do this, they need to build a good understanding of the data they hold and need, as well as the right processes, supporting IT, skills and culture required to inform critical business decisions and improve services to customers.

Job Role -

The Performance Analyst will work with the Strategic Data Lead to;

• Develop self-service reporting tools for users of all levels and providing bespoke analysis to help stakeholders make data driven decisions.
• Identify and assess problems with the quality of data that is used for and presented in data reporting and take action to address issues identified.
• Contribute to the completion and submission of benchmarking and statutory reporting requirements, including returns required by government departments and regulators.

Candidate Requirements -

• Demonstrable excellent skills in Excel and SQL and SQL database administration (essential).
• Experience in producing data reporting and analysis with tools such as Power BI for data visualisation (essential)
• Experience of using Dynamics 365 (CRM configuration and administration), Azure SQL and DataFactory. (essential)
• Excellent communication skills, both written and verbal, with the natural ability to network and build effective relationships with key colleagues across the organisation.
• Experience or knowledge of statistical analysis.
• Ability to analyse data sets for trends and correlations, and to present this as evidence to support decision-making.
• Strategic thinking and strong analytical skills: both quantitative and qualitative
• Strong reporting skills and understanding of report aesthetics
• Demonstrable experience of working within a change and transformation environment
• Significant proven experience and ability to analyse and interpret service activity data, seek and manage feedback from services users in a way that supports service improvement.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on or send an E-Mail to