Payroll / Pensions Manager
Our client is a large local government organisation and looking for an experienced Payroll / Pensions Manager to join their team on a permanent basis
You will
To manage & control budgets allocated to the section
To identify opportunities to grow and improve the BSC and generate new income streams, providing information and support to the Customer Service Manager to follow-up opportunities.
To develop strong customer relationships and actively manage the customer interface effectively and, by promoting and improving services, achieve high levels of customer satisfaction
Identify with customers how the BSC can improve and build on productive relationships encouraging feedback. Working with the Customer Service Manager and other colleagues, identify solutions and allocate resources from your service areas to support successful implementation
Working with the senior leadership team, be responsible for the review and development of Service Level Agreements (SLAs) People & Performance Management
To develop, monitor and report on Key Performance Indicators (KPIs) and promote performance management and appropriate escalation culture within the BSC.
To establish, monitor and deliver to appropriate service level agreements and take effective measures to build service resilience.
To ensure that the performance of the team is supported by an effective structure
To ensure that business plans are prepared and implemented through forward planning and effective resource capacity and that targets are set and evaluated as required by the Council’s performance management framework To carry our 1:2:1s, team meetings and appraisals that direct & focus staff on key operational priorities
Support, coach and develop members of the team and contribute to the delivery of the BSC workforce development plan
Ensure that members of the team maintain up to date awareness of developments in their area The above detail is indicative and not exhaustive and the concept of continuous improvement/lean thinking
You will need
Experience of leading and managing payroll and/or pensions teams in a performance culture to achieve measurable outcomes.
Experience of using ERP systems to deliver payroll service ( such as SAP)
Ideally having been involved in the implementation of an ERP solution Experience of supporting, coaching and developing staff to achieve their very best.
Management of significant budgets Project management experience Experience of managing services to meet the requirements of stakeholders and managing interfaces with those stakeholders
Experience of establishing and delivering significant external Contracts
Experience of working within the public sector is desirable but not essential.
Reference: 52362678
Please note Reed.co.uk does not communicate with candidates via Whatsapp, and we will never ask you to provide your bank, passport or driving licence details during the application process. To stay safe in your job search and flexible work, we recommend visiting JobsAware, a non-profit, joint industry and law enforcement organisation working to combat labour market abuse. Visit the JobsAware website for information and free expert advice for safer work.
Report this jobNot quite what you are looking for? Try these similar searches
Replace a job alert
Replace a job alert
Get Job Alerts straight to your inbox
"Office Assistant jobs in London"
Your Job Alert has been created and your search saved.
'Saved search name'