Payroll Lead

Purpose:

• Working to the Payroll Operations, Service, Development and Training Manager this post will be responsible for the efficient running of the Payroll Administrators and their workloads.
• They will contribute to the development and implementation of improvements in the Payroll Service.
• To maintain knowledge of legislation and policies and how to apply that knowledge on an operational basis.
• They will undertake the most complex transactional work in the Payroll Service to manage the work of up to 5 payroll administrators and to co-ordinate the workload of the team within strict deadlines.

Key accountabilities:

• Working to the payroll operations manager undertake effective regular monitoring of transactional activity and recording of this in accordance with the agreed quality standards and respond to any issues highlighted through this to ensure that output is of a high standard and complies with agreed processes, current legislation, best practice and customer service standards.
• To undertake the more complex transaction processes within the Payroll Service. Monitoring staff performance in line with set targets and provide feedback.
• Manage Payroll Administrators to ensure the efficient and timely completion of Payroll processes related to the, payment and termination of staff within agreed timescales.
• To ensure the appropriate levels of authorisations are followed and procedures are maintained within the Service.
• To support the Payroll Operations Manager providing feedback on queries and ensuring initial complaints are dealt with in a professional manner.
• To be aware of relevant accounting and taxation legislation affecting payroll, and ensure they are being applied correctly in the operational environment.
• To ensure that they keep themselves aware of all relevant statutory changes and best practice development.
• To ensure irregularities identified are investigated and reported to Corporate Anti-Fraud if appropriate.
• To undertake testing as directed by the reporting manager, where there are major changes in legislation/policy/system upgrades ensuring everything is fully tested.
• To support the Payroll Operations Manager in ensuring that processes and procedures in place mean the Service achieves best practice.
• Ensure that duties are undertaken with due regard and compliance with the Data Protection Act and other legislation.
• Carry out duties and responsibilities in accordance with the Council’s Health and Safety Policy and relevant legislation.
• To ensure that services provided are clear, accountable and responsive to customer/client needs.
• To oversee staff performance, attendance and absenteeism management so ensuring that the team efficiently uses it staff resources.
• To carry out any additional duties not listed above as allocated by the Payroll Operations Manager
• To achieve agreed service outcomes and outputs, and personal appraisal targets, as agreed by the Payroll Operations Manager
• To contribute to the overall effectiveness of the payroll service and to deputise for the Payroll Operations Manager as appropriate.

Skills, experience and qualifications:

Essential

• Supervisory/Management experience within a payroll operational team, including supervision/management of staff, payroll administration processing, including all variety of payments, statutory, legislator including all calculations and checking.
• Experience of dealing with sensitive and contentious cases including complaints
• Working with a wide range of external organisations and internal departments in respect of Payroll administration
• Experience of using the iTrent payroll system
• Excellent Communication skills, oral and written, dealing with a diverse range of stakeholders
• Ability to plan and prioritise own and others workload to ensure an effective and efficient payroll service, delivering to key operational and legislative deadlines without compromising accuracy
• Excellent Numeracy, literacy and IT skills including Microsoft office
• Extensive knowledge and understanding of Payroll Legislation, HMRC and data protection requirements with either a qualification or equivalent proven experience in a Payroll Department