Parts and Service Advisor

Vanta Staffing High Wycombe are looking for a Parts and Service Advisor based in Amersham. This candidate must understand the spare parts environment - regardless of the industry (automotive/agriculture/plant equipment). They will need to be proficient in answering emails, talking to customers/colleagues and identifying parts and ordering them online. It is a multi-functional role that demands experience and essentially keeps the department running in totality.

Permanent
Amersham
Monday to Friday 8am-5pm
GBP25k - GBP30k depending on experience

Duties of the Parts and Service Advisor:

- Plan and control the daily and weekly activities of the Parts Department.
- Ensure Field Service & Workshop Engineers are supplied with parts required to complete jobs in a timely manner enabling them to meet deadlines.
- Deal with enquiries and telephone calls as required including receiving, recording incoming customer service calls and parts orders.
- Develop and manage all aspects of internet and over counter sales, including sourcing parts at the most advantageous pricing therefore increasing profitability.
- Process all parts orders as requested by the back-office Team Manager and Service Manager, provide parts support for customers and our internal Service Team.
- Provide full back up and support for Service/Sales department in supplying prices and availability guaranteeing a prompt turnaround for estimate preparation.
- Load all parts movements, vendor parts purchases onto Company IT system.
- Raising purchase order numbers, book in vendor parts and allocate to jobs.
- Deal with all Parts Department queries (in relation to purchase orders) and receipting and chasing credit notes for parts warranty or faulty parts supplied.
- Updating job sheets.
- Prepare inventory shipping and receiving records both manually and electronically.
- Monitor location stock, min/max stocking levels, fulfil stock-takes when required, keep track of common fast-moving parts allocating to Engineers van stocks where required, enabling the service department to improve on first time fix and meet company KPIs.
- Pack and unpack, distribute parts to customers or Engineers, alternatively stock parts in locations throughout the parts department, invent new locations when require for parts received via internal and external.
- Despatch parts to customers and engineers and return appropriate parts to suppliers when required.
- Assist when necessary in all other areas of service administration and provide full support to the team.

Requirements for the Parts and Service Advisor:

- Must have previous experience in a similar role and understand the spare parts industry.
- Excellent communication and admin skills.
- Excellent attention to detail.