PART-TIME Supported Housing Officer

Supported Housing Officer
Offering between up to £10.96 per hour
Part-Time - 25 hours spread across 3 days (Mon, Tues, Thurs)
Main base around Paddington - Must be able to drive between 3 sites
8-12 week contract (Potential to go permanent)

About the Company and Role

This company is a housing association formed in April 2018. Their primary purpose is to work in the community to provide decent and affordable homes for lower-income households. You will be the principle housing contact for your supported housing residents, whose needs will range from experiences of homelessness or domestic violence to cognitive impairments and age-related conditions such as reduced mobility and frailty. You will deliver housing management services specialised to the client group, considering at all times their needs and vulnerabilities and putting them at the heart of our service. You will ensure a safe, supportive environment by reporting repairs and managing the health, safety and cleanliness of the site. By developing superb relationships with customers and local stakeholders, you will be key to upholding their reputation and helping them achieve their aspirations.

Responsibilities

• Welcome new customers to the service, including a personal meeting in their home, ensuring any issues are sorted out from day one.
• Assist customers to uphold their tenancy agreement, ensuring they understand their rights, responsibilities and obligations.
• Meet with residents in their homes at least twice per year, and often more frequently, to ensure they are equipped to sustain their tenancies.
• Undertake regular welfare checks, risk assessments and wellbeing plans (in accordance with local procedure) to ensure that customers are safe and well.
• Identify unmet needs and advocate for your customers as needed by making referrals to support services, social care, safeguarding teams or other partners.
• Attend multi-agency meetings as required.
• Deal with complaints and anti-social behaviour in line with their policy.
• Align your approach to meet the needs and requirements of care and support providers as much as possible, with the mutual aim of promoting customers' wellbeing at all times; whilst staying within their policy.
• Involve residents wherever possible e.g. within estate inspections, service planning and improvement plans.
• Holding regular residents' meetings and communicate effectively through a variety of means.
• Work with and draw upon central C&S resources to improve services to customers and whole schemes as needed.
• Where a dedicated activities resource is not in place, work with your manager to develop approaches to deliver on-site activities which enrich customers' lives
• Maintain communal areas, ensuring they are clean and inviting and enabling customers to make best use of these spaces
• Report and manage repairs, in communal areas and individuals' own accommodation in line with NHG policies, standards and the resident promise
• Raise work orders, update residents, liaise with contractors and ensure work is completed to the customers' satisfaction.
• Oversee the work of contractors and feed into contract management frameworks to ensure continuous improvement.
• Follow up on actions required from Fire Risk Assessments (FRA) in agreed timescales and submit evidence required in a timely fashion
• Work with stakeholders, internal and external, to address any safety concerns.
• Support your manager to set service charges each year and lead customer consultation at your sites.
• Maintain communal areas, ensuring they are clean and inviting and enabling customers to make best use of these spaces.

Requirements

• Experience providing a customer focused service, providing services to customers with support needs, in a social care or social housing environment.
• Good working knowledge of the service's customer group
• Experience working alongside multiple teams/agencies
• Able to apply relevant legislation, policy and best practice
• Effective IT skills including basic MS Office skills
• Essential: Numeracy and literacy skills equivalent to NVQ2 qualification.
• Desirable: Social care or similar qualification/accreditation relevant to the customer group at the service.
• Diving license and car

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.