Outbound Telesales Team Leader

The rewards and benefits on offer:

• You will work Monday-Friday, 9am- 5pm and alternative weekends on a rota basis.
• A permanent contract from Day one
• A competitive basic salary of up to £32,000 plus generous bonus schemes
• You will have the chance to work for the North easts leading organisation in their field.
• Immediate starts available.
• You will have a clear path for progression and development within the business.

Mtrec’s New client opportunity:

Mtrec recruitment are partnered with our prestigious logistics and supply client in their search for an outbound telesales team leader. The company are an industry leading organisation with strong northeast roots and are ideally located in the heart of County Durham and are easily accessible via public highways. If you have prior experience in managing outbound sales teams and are looking for your next career move, or if you have long tenure in an outbound sales role and are looking to step up, apply now for an immediate response!

The job you will be doing:

• To lead and drive a team to provide the best service levels possible, maintaining Company standards and targets.
• Working on retaining existing accounts and driving new sales, up selling on certain products, and introducing new lines.
• Ensuring the smooth running of the Telesales team working closely with Distribution Team and Account Managers.
• Taking and processing customer orders onto the system and ensuring effective cover during any absence.
• Taking a high volume of incoming calls which include customer complaints, queries, orders etc, contacting potential customers, order processing and arranging deliveries.
• Set clear targets and objectives for your team.
• Challenge your team when under performing and set specific action points.
• Organise and set up monthly Telesales drives.
• Plan calls and target GAPs in supply using relevant systems.
• To analyse and send out weekly depot reports and updates.
• Take ownership of solving customer issues through pro-active customer service.
• To promote the sale of own brand products.
• To retain strong relationships with account managers & management, helping them in acquiring new business and assisting with their administration needs.
• Building relationships with weekly telesales customers, being a regular point of contact

About you:

• Excellent Customer Service Skills
• Use of Microsoft Excel for spreadsheets and records
• Ability to use the trinity system or similar.
• Good teamwork skills
• Good communication and relationship building skills.
• Good product knowledge
• Must have 2 years previous selling experience.