Out - Patient Booking & Admin Assistant

Job Description

Booking & Admin Assistant

Location: Rivers Hospital, Sawbridgeworth

Hours: 37.5 hours per work, Full-time + Hybrid working

Salary: Starting salary from £22,700 PA (depending on experience) + Benefits

Summary:

The Rivers Hospital is one of the leading private hospitals in the UK and being just off the M11, it is easily accessible from London and the Home Counties.

The hospital is located in Sawbridgeworth on the Essex, Hertfordshire border in beautiful countryside. A sweeping drive through landscape grounds leads you to ample free car parking and our award winning team focused on providing individual care to meet your needs.

The hospital opened in 1992 and is equipped with the latest medical facilities for diagnosis and treatment, and has very high quality clinical standards including effective infection prevention measures.

The role:

We are looking for an experienced Administrative Assistant to join our Bookings Team at Rivers Hospital, based in Sawbridgeworth.

As a Bookings Administration Assistant, you will be responsible for supporting all booking enquiries, converting them to appointments for outpatients. You will provide high levels of customer service when handling enquiries and providing quotes to potential Ramsay patients.

Keeping detailed and accurate records to ensure all bookings are managed effectively and within an appropriate time scale.

This role may involve agile working: providing you with the ability to work at home and within our offices at Rivers Hospital.

Duties will include but are not limited to:

• Handle all enquiries and book appointments, whether by telephone, email and postal promptly and efficiently for outpatients (Private and NHS)
• Provide detailed information to patient enquiries delivering excellent customer service
• Develop and maintain good working relationships with all internal departments within Rivers Hospital.
• Maintain clinics and associated admin
• Ensure worklists on ER-S addressed and referrals managed in a timely manner
• Build and maintain excellent relationships with consultants and medical secretaries to ensure appointments are converted
• Maintain contact with potential patients to ensure they are satisfied with the progress on their  enquiry
• Liaise with GP Practices regarding referrals

What you will bring with you:

• A strong desire to provide high levels of customer service
• An ability to work under pressure with set deadlines to process booking appointments
• Enthusiastic and empathetic character promoting positive attitude at work    
• Confident communication skills on all levels, via telephone, email and in person
• Demonstrate strong time management and organisation administration skills 

Benefits:

• 25 Days Leave + Bank Holidays
• Buy & Sell Flexi Leave Options
• Private Pension where Ramsay will match up to 5% after a qualifying period
• Flexible shift patterns available where possible
• Enhanced Competitive Parental Leave Policies
• Private Healthcare for you and dependents includes online GP
• Life Assurance (Death in Service)
• Free Training and Development via the Academy
• Free Parking on site for workers (where possible)
• Subsidised staff restaurant (where possible)
• Over 8,000 discounts and special offers via benefits portal
• Book discounted cinema tickets on the dedicated cinema portal
• The Blue Light Card Scheme

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people – staff and doctors – are Ramsay Health Care’s most important asset and this has been key to our ongoing success. 

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’. 

We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check. 

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.

#ACX

We care.
 

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.
 

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.

We are committed to equality of opportunity for all. This position is subject to background and DBS checks.