Order Processor Permanent

Job Title: Order Processor

Company Description: Join a dynamic and innovative promotional products company dedicated to creating calculated sales promotions with guaranteed results.

Contract Type: Permanent

Yearly Salary: £22,308

Working Pattern: Monday-Friday 9am-5pm with a 30 minute lunch. 1 day per week from home is available after full training has been provided.

Location: Killingworth - extremely accessible location via public transport and a daily parking rota available

Responsibilities:

• Provide phone and email support for customer queries regarding our innovative Programmes and Promotional campaigns
• Validate submissions in line with campaign requirements
• Manage customer queries, concerns, and expectations
• Ensure effective communication and coordination within the Customer Service team
• Work collaboratively with your team to deliver exceptional service to our valued customers

Required Skills:

• Customer Service experience
• Customer resolution experience
• Ability to advise customers on platform usage (training provided)
• Good command of verbal and written English language (additional languages a plus)
• Excellent time management and organisational skills
• Strong multitasking abilities with the ability to prioritise workload and requirements
• Proficient in Microsoft Office, Outlook, Word, SharePoint, Teams, and Excel
• Basic understanding of website and mobile app usage, including browsers, tabs, and security password vaults

Perks:

• Enjoy 22 holidays plus bank holidays, allowing for a healthy work-life balance

Our client believes in creating a positive and supportive work environment where everyone can thrive. They value teamwork and collaboration, and are committed to providing ongoing training and development opportunities to help you grow both personally and professionally.

If you are a proactive problem-solver with a passion for customer service, then this is the perfect opportunity for you.

We look forward to hearing from you soon!

Note: Only shortlisted candidates will be contacted. Thank you for your understanding.

Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.