Optical Assistant

A full time Optical Customer Service Advisor is required to work for a lens manufacturer based in Caerphilly, Wales within their customer service department. The company provides Optical lenses/glazing services to Opticians all across the country.

Optical Customer Service Advisor - Role

• To resolve all returns queries in a timely, accurate and consistent manner by ensuring that glasses are analysed accurately and data from company MI systems is used to give the correct information and outcome.
• To ensure that departmental KPI's are met on a daily/monthly basis.
• To provide technical information regarding frames and lenses to Opticians
• When applicable, to supply advice on the dispensing of glasses in order to resolve queries from practices
• To build a rapport with key clients
• To deal with inbound calls/queries in a polite and efficient manor - ensuring the customer is left satisfied.
• To fully interact with the supply chain across the relevant sites
• To support the coaching and monitoring process within the returns team and to ensure that calls made to store comply with all the relevant criteria making a 'perfect call'

Optical Customer Service Advisor - Requirements

• Previous experience of working as an Optical Assistant
• Attention to detail
• Organised
• Able to build rapport
• Good at multitasking
• Excellent customer service skills

Optical Customer Service Advisor - Package

• Working 37.5 hours a week
• Monday to Friday 9am to 5pm
• Salary is between £20,000 to £23,000

This is an excellent opportunity for an Optical candidate to work within a different environment whilst still ensuring your offer excellent standards of customer service at all times.

To apply for this role please send a copy of your CV or alternatively call .