Operations Team Leader

Are you looking for the next step in your Property Management? Do you have a desire to develop your career in an Operational capacity?

Juice is delighted to be supporting a reputable and high-end Bath based organisation, in their search for an Operations Manager to join and help to develop a new team.

You will be managing 4 x direct report which is likely to grow in time. Typical duties will ensure delivering excellent service to the end user client, managing delivery of KPIs and data & budgets.

Key for this will be a background in strong administration skills, with an emphasis on detailed and volume reports with great account management skills.

This role will be offered in with a hybrid working pattern.

DAY TO DAY:

Ensuring property services are delivered within legislation practice at point of move in and move out
Assessing operational procedures, determining best practice and implementing standards
Overseeing levels of accommodation stock and maximising performance
Conducting one to one session with team members, providing support, guidance feedback and identifying training needs
Managing complaints process, analysing and assessing root-cause, documenting and following processes to reduce risk of repeat issues
Fostering and collaborating with internal teams to promote good working productive partnerships
Working closely with external stakeholders providing updates and reports
Overseeing and mitigating risk including H&S, legislation, meeting KPIs, insurance claims such as 3rd party liability
Performing regular internal audits working with the Portfolio Manager to ensure adherence to procedures
Working closely with the portfolio manager to ensure requirements are fully understood, meeting regularly to update on progress and performance
Ensuring customer experience is as positive as possible

WE WOULD LOVE TO SEE:

Exposure to team leading or acting as a senior

Proactive problem-solver with strong decision-making skills

Confidence in decision making

Analytical and can-do attitude
Professional and personable communicator
Proficient IT user

AND FOR YOU:

Competitive salary
Hybrid working and family friendly working policies
Generous holiday allowance
Excellent training provided in role
Pension
Private GP service
Life assurance
Free Parking