Operations Officer

Do you want to be part of an organisation where you can have real input and, who values what you do? We are looking for someone to be part of the operational team, who is passionate, committed and driven to succeed.

Who We Are:

QA Scheme Support Services is an award-winning, well-established service company based in Leyland operating in the home improvement sector. Our main function is to provide administration and operational support to 3 national consumer protection schemes (installer membership schemes) operating in the double glazing, renewable, and home improvement sectors. The schemes protect consumers using members and credibility to the installer members (helping them win more customers). The schemes’ ambassador is George Clarke (Amazing Spaces etc). Employees of QA Scheme Support Services work on behalf of the consumer protection schemes.

The three schemes currently serviced by QA Scheme Support Services are:

· DGCOS Ombudsman Scheme ?· HIES Consumer Code ?· HICS Consumer Protection

The schemes’ vision is transforming consumer protection within the home improvement sector. Their mission is to protect consumers when they are buying from installer members, support its national network of installer members and raise industry standards.

Main responsibilities

Due to continued growth, we are looking for the right person to join the operations team of the business. As an Operations Office you will be responsible for:

• Maintaining all information in relation to the Cease to Trade process; offering process improvement suggestions and ensuring information is current and accurate
• Implementing and managing an inspections regime by developing the process from scratch, testing, amending and implementing the process with ongoing management
• Work within the Approved Suppliers process and ensure inspections arranged with approved contractors are in line with best practice and value for money.
• Create accurate case files where required ensuring documents received correspond and monitor and record all progression
• Write comprehensive reports for the Board on Cease to Trade incidents, including investigation and research across the business to establish key facts and applying critical thinking to the incident and lessons learned for the future.
• Collect and manipulate data for management reporting
• Formulating and formatting essential information to track cases, utilising Excel skills
• Data Protection across the business including data mapping, data retention policies and investigating possible GDPR breaches and responding accordingly, reporting to the ICO where necessary.

Main Qualities of ideal Candidate

• Excel — With the ability to manipulate and interrogate data, create pivot tables and work with basic formulas
• Organisational Skills — Someone who can prioritise and manage their workload in a timely manner
• The ability to easily establish rapport with third party contractors
• Well-developed cross-functional collaboration skills — to work effectively within and across different established teams
• Strong communication skills — highly developed written and verbal communication with the ability to objectively stay focused and on track
• Developed administrative skills
• Out-of-the-box thinking — adapt and react to different situations, finding innovative solutions
• Fast learner — able to absorb new information quickly.

Our Values

Respect: We respect each other, our differences and our contributions.

Integrity: Having integrity helps to create an inner circle of trust and respect and enables everybody to work together efficiently and collaboratively.

Teamwork: All working together to support each other and achieve our business goals.

Communication: the words we choose, the manner in which we deliver them, open and honest communication with positivity means we can do and achieve everything we set out to.

We Adopt the following throughout all of our business dealings.

1. We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) withrespect all at times.
2. We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.
3. We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of humility, honesty, enthusiasm, respect, positivity and a 'can do’ attitude.
4. We will seek opportunities (at least annually) to identify employee training needs (and wants) and wherever possible and practicable, provide time and resource to accommodate these needs (and wants).
5. We shall be very careful in our recruitment and maintenance of 'customers’ (customers here being defined as 'any body corporate or otherwise paying regular fees to the company’) to ensure, wherever possible, that these customers share these 'values’.
6. We shall, at all times and in all decision making, try to ensure the best possible outcomes for our clients and consumers in every action we take.

We offer additional benefits:

• £25,000 - £35,000
• Hybrid working (to be discussed after the probationary period)
• 33 days leave plus a day off on your birthday
• Generous staff bonus package
• Company pension
• Death in service
• Medicash plan
• Free on-site secure parking