Operations Manager

Bringing that feel-good energy.

We're the newest face amongst the E.ON group of companies. E.ON Next is all about creating a sustainable future, now. We're moving our energy in the right direction, one little big step at a time. Join us in our mission to bring feel-good energy.

We’re also here to make this whole energy thing way easier for our customers. Like, really easy. That means providing exceptional service and using state-of-the-art tech to do it.

Do you have a passion for leading and motivating people and love delivering for customers? 

At E.ON Next we’re looking for a Litigation Operations Manager to lead our Litigation team.

We are  providing exceptional service and using state-of-the-art tech to do it.

Do you have a passion for leading and motivating people and love delivering for customers? 

A taste of what you’ll be doing:

• You’ll be accountable for owning (with your teams) a proportion of the debt book that is in a Litigation Process within the County Courts. 

• You will be responsible for the management of a team who are providing legal advice and services to our credit operation Teams and representing all E.ON businesses in legal proceedings brought by and against the business.

• Your main focus in the role will be the overall management of the team and the internal processes to ensure that the team provides the optimum service to the business, stakeholder management to ensure that key parties are kept informed and up to date on the actions and performance of the team. 

• Maximization of debt recovery to ensure optimal cash collection resulting in an overall reduction to the Bad Debt Charge with a view of the overall return on investment.

• You’ll be responsible for enabling and encouraging delivery of excellence in every part of the experience for your customer base. You’ll be working with your team to empower them with skills and mentoring to have autonomy over decisions related to operational processes, prioritisation of work, financial discretion for resolving customer and legal issues and the ability to implement cutting edge ideas that improve the lives of your teams and our customers. 

• You will also be managing Third Party relationships, ensuring great performance, cultural alignment, designing compliant strategies based on the needs of your customer base as well as those of your stakeholders.

• You’ll own these accounts until resolution, working with your team to create new approaches/journeys/paths to engage our customers. Continuous improvement is a way of life for us, so experience in lean management principles will stand you in good stead.

• We’re looking for someone who can deal with challenging situations and empathise with customers who are facing complex problems including affordability. This may mean that at times you may be stretched across multiple internal and external issues, you may need to handle tricky issues and keep the team motivated.

• You’ll be committed to creating a culture and environment that your people love. Looking after every aspect of your litigation team’s welfare at work, motivation, personal development and engagement and you’ll work with other Team Leaders and Operations Managers to identify and foster best practise approaches, tools and techniques that the wider business can use, influencing strategic thinking to enhance debt journeys. You will also be responsible for supporting the business with process decisions by advising on policy and legislation relevant to the subject matter. 

• You’ll own these accounts until resolution, working with your team to create new approaches/journeys/paths to engage our customers.

Are you the person for the job?

We know what’s important to us at E.ON Next, we’re looking for great people to join our team and create the right culture, people who are:

• Inspiring – Motivated by leading and developing people – you’ll strive to create an environment where everyone in your team gives their best.

• Passionate and vibrant– genuinely excited to help customers, drawing energy from having problems to solve - the more complex the better.

• Calm and resilient – challenging work is what keeps you creative and motivated.

• Curious – change feels good. You look for ways to develop yourself and love to explore new ways of doing things.

• Happy to make decisions - fear of failing doesn’t hold you back, it drives you forward, learning all the time

• Open – you’re passionate about creating an environment where everyone can be themselves, all day, everyday

• Experience in litigation is favourable but not a game changer

• Strong leadership a must.

What else do I need to know:

• Closing date – Tuesday 30th April 2024

• We’ll have regular team socials and lively team chats

• Competitive salary

• Location – Nottingham with travel to our other sites when required.

• Working environment: Flexible hybrid working – a blend of in the office and home working.

• 26 days holiday plus bank holidays each year – this includes a guaranteed day of for your birthday off if you want it.

• Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)

• Excellent parental leave allowance.

• The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

• For all successful candidates.  Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.