Operations Manager

A growing Insurance Broker, known for their quality focus and service excellence, is recruiting an Operations Manager to work across all areas of the business.

As Operations Manager you will play a pivotal role in streamlining processes, improving systems and enhancing documentation to drive business efficiency and contribute to their continued growth trajectory.

This position offers a great opportunity for a talented individual to really contribute to the success of the business and to be a highly valued member of their Senior Management Team.

Responsibilities of the Operations Manager role include:

• Ownership of operational processes with a focus on efficiency and effectiveness.
• Identify opportunities for process improvement and implement strategies to enhance operational performance.
• Drive initiatives to expand operational excellence across the Broking, Underwriting and Claims functions.
• Collaborate with stakeholders to develop and refine systems and procedures to streamline workflows.
• Delivery and ongoing management of the Quality Management System to ensure compliance with ISO 9001 and FCA rules.
• Develop Key Performance Indicators (KPIs) and metrics to track operational performance, analyse trends, for Management reporting and decision-making purposes.
• Implement risk mitigation strategies and controls, including an internal audit framework.
• Oversee relationships with external vendors and service providers, and monitor service levels.
• Liaise with all departments, facilitating communication and collaboration.

To be successful as an Operations Manager you will demonstrate:

• Proven experience across the Insurance industry with examples of how you have improved processes.
• Strong analytical skills with the ability to identify inefficiencies and implement solutions.
• Desire to create a culture of continuous improvement.
• Knowledge of Acturis is advantageous.
• Familiarity with regulatory requirements and industry standards governing Insurance operations.
• Ability to adapt to manage multiple priorities effectively.

Benefits

• Competitive pay and bonuses.
• Generous Employer contribution to the workplace Pension, along with 3 x salary life assurance.
• Up to 25 days holiday (plus bank holidays) with options to flex up or down. Also days off for volunteering activities.
• Financial support and rewards for study towards achieving professional qualifications.
• Reward schemes in place to recognise your achievements.