Operations Improvements Manager Insurance

Operations Improvements Manager – Global Broking Centre

Do you have a passion for Insurance Operations Improvements & Digital Transformation? If yes, come and join our market leading team, supporting the global, wholesale & specialist Insurance centre of excellence, supporting all our continuous improvement and market transformation / digitisation initiatives through an ambitious modernisation agenda!

This a hybrid role with the flexibility to work virtually at home, and from the office. With teams based in both London and Chelmsford, we are happy to consider either location as your office base. Your location your choice!

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

From assessing improvement opportunities, to collaborating with various business, operations & project teams, through to leading initiatives that will deliver continuous improvement. Participating in Lloyds market digitisation and transformation initiatives by supporting Aon’s approach, no two days look the same!

Reporting to the Head of Operations Improvements, you will interact with different stakeholders across the Global Broking centre and other functions, such as Aon Business Services, Change & Transformation, IT & Digitisation that support the Global Broking business.

How this opportunity is different

This is a key role for our Global Broking business, collaborating with colleagues across Operations, global broking, commercial risk, and the wider Aon business to influence, develop & deliver business outcomes, and an evolved target operating model.

Skills and experience that will lead to success

• Knowledge & experience of Lloyds Market business, and the modernisation / digitisation journey
• Experience in managing / leading operations improvement & digitisation initiatives
• Ability to develop strong relationships quickly, influence wide stakeholders, work cross-functionally and autonomously.
• Business Analysis, Project Management, and problem solving skills are key.
• Ability to organise & manage priorities simultaneously and meet time-sensitive deadlines in a fast-paced environment.
• Excellent communication skills - both written and verbal. Ability to summarise complex solutions/concepts into a digestible format.
• Demonstrated experience in operations, risk management and/or excellence in a professional services environment such as consultancy, financial services, or insurance.
• Project management competencies including a proven track record of delivering improvements to business KPI’s

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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