Operations Director - Lloyd's Market Association

Introduction to the role

The role purpose is to represent the LMA membership by providing leadership, technical support and expertise to the Lloyd's and London market to manage market operations activities, central services provision to LMA members, projects and initiatives to support the development of efficient and cost-effective business processes.

The Operations Director at the LMA is one of the most influential operational roles across the Lloyd's marketplace. The role has strong relationships with managing agent Chief Operating Officers (COOs), Chief Information Officers (CIOs) and Head of Change and Lloyd's operations function led by Lloyd's COO.

The role also involves external engagement with key central services suppliers to the Lloyd's and London market such as Velonetic, LIMOSS and PPL. The role responsibilities will include operating as 'LMA Customer Representative' for the performance and evolution of central processing services supplied by Velonetic to Lloyd's managing agents and their brokers. This position, right at the heart of the Lloyd's marketplace, offers a unique and unparalleled opportunity to influence change in our marketplace.

Job Purpose

The Operations Director supports the Lloyd's operations, delegated authority and technology communities in making the market a better place. We do this in three ways: through our technical expertise, our technical education through our Academy and by bringing together committees and panels across the LMA membership in order to establish and understand their priorities and to lobby Lloyd's, service providers and/or other trade associations on those priorities.

The role reports to the CEO, Sheila Cameron and sits on the LMA's Leadership Team.

The Operations Director leads the LMA's Operations team, currently made up of 7 employees.

A close working relationship with Lloyd's is a critical part of this role, as influencing Lloyd's and central services providers' position on various operations and change topics is what our members expect of us. Collaboration on design, testing and delivery of Blueprint Two - phases 1 and 2 - and subsequent drive for market adoption of phase 2 capabilities, will be a particular focus in 2024 and 2025. At times, this will require the LMA Operations Director to firmly represent managing agent views into Lloyd's and service providers, whilst at other times, it will be important to stand shoulder to shoulder with Lloyd's and those service providers in influencing the managing agent position. The role and related activities undertaken by the Market Operations team often require collaboration with other London market trade associations, so an appreciation of the priorities and motivations of these organisations and their membership will be beneficial.

Success for the role holder will come from being trusted and respected by the COOs across managing agents, recognised as the go-to person for this community, from whom they seek advice and support on market matters. A constructive relationship with the Corporation of Lloyd's and the broader operations and service provider communities is crucial, where together we work in the best interests of the market as a whole.

Ensuring the LMA's Market Operations team performs to a high standard and executes in accordance with LMA and team objectives, aligned to the priorities of the LMA membership, as defined through the committees and groups the team supports, will be an important outcome.

Person Specification

• Proven track record and reputation in both operations and change management. Demonstrated credibility will most likely have been gained whilst in a senior operations, change, claims, MGA or broking position.
• Demonstrable sound technical knowledge and understanding of the London insurance market, including front, middle and back office operations, central services, delivery or receipt of market-wide change initiatives, emerging market solutions and operational practices in order to be able to deliver astute support and advice to LMA members.
• Highly refined interpersonal and stakeholder management skills.
• Deeply passionate about the Lloyd's and London marketplace and dedicated to serving our members' interests.
• A successful track record in fulfilling leadership positions. Resilient and adaptable, able to realign positively to changing demands, objectives and priorities.
• Excellent communicator who adopts a collaborative style whilst at the same time will have the ability to speak deftly to Lloyd's &/or service providers on behalf of the LMA members and elicit a productive response at all levels.
• A strategic mindset that is underpinned by a desire to 'get things done', commercial acumen, natural initiative, creative thinking, confidence to make decisions/recommendations and/or challenge and a curious, questioning mind.

The LMA offers a comprehensive package of employee benefits. These include but are not limited to:

• A competitive pension package with a generous employer contribution.?
• An industry-leading flexible working policy built on trust. We enable our employees to choose how and where they work, at the LMA's office in London EC3, or elsewhere in the UK, providing that it suits the interests of our members, the LMA team and themselves. We welcome an open discussion on flexible working and your overall working environment so we can explore solutions that suits both the business and the individual.
• Comprehensive holiday allowance which includes additional leave for key life events such as moving home, your child's first day at school and your marriage or civil partnership.