Operations Coordinator (Exams)

The primary responsibilities of this role include preparing for student registrations, coordinating exam process, coordinating with teachers and students, and ensuring smooth functioning of the examination processes. Using various platforms to facilitate student onboarding, course enrolments, and exam preparations.
Audit and accuracy check data and documents in the College to ensure compliance with UKVI regulations.
Conducting IT drop-in sessions and addressing login queries.
Creating exam schedules, making necessary changes, and communicating these schedules to students and academic heads for approval.
The role involves organising face-to-face exam managing student skills workshops, and overseeing the registration process for different cohorts throughout the academic year.

ABOUT THE ROLE

• Preparing and publishing the annual assessment schedule.
• Creating and updating exam schedules and communicating these schedules to students and academic heads.
• Undertaking quality checks at each stage of the above-mentioned process to ensure information is accurate and reflects the requirements of the senior academic team.
• Ensuring the smooth running of all examinations and assessments in line with college policies.
• Enrolling, maintaining, and removing the records of students onto their course modules, other online platforms.
• Ensuring that student registration data is communicated to all stakeholders in a timely manner.
• Creating and maintaining training guides for all areas of responsibility
• Deliver training to members of the Student Experience and Academic Teams as and when required.
• Work with your counterpart within the Student Experience (Operations) Team who leads on the other areas of responsibility within the team ensuring there is always an adequate level of support.
• Deputise, for the Operations Manager, as and when required.
• Providing resources and support for other teams within Student Experience, as and when required

ABOUT YOU

• Educated to GCSE English & Maths or equivalent or substantial professional experience.
• Excellent communication skills and the ability to communicate with a variety of stakeholders, written and verbal, internal and external.
• Ability to build strong working relationships with internal and external colleagues.
• Ability to consider potential issues and put measures in place to deal with implications.
• Excellent IT and data management skills including competency in Excel, Outlook, PowerPoint, Word, and Google Docs and a willingness to learn and adopt new technologies
• Ability to extract reports and analyse data for reporting, to aid decision making or to support a case for change.
• A commitment to working with the head of function to improve the team's performance and the ability to provide constructive feedback to colleagues about their work.
• Ability to work collaboratively within a team and across functional areas, adopting a flexible working style.
• Experience in making judgements on administrative support requirements with the ability to choose an approach that coordinates the workload within the office.
• Ability to complete complex processes independently and to supervise the Registry and Operations Team to follow instructions to achieve key deadlines.

ABOUT US

Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.

ORGANISATIONAL COMPLIANCE

Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely. Please see our Privacy Policy.
We adopt a rolling recruitment process meaning that we review applications as they are submitted. To avoid disappointment, please ensure that you apply ASAP.